Solution Engineer

Milestone Systems; Riyadh; Hybrid; SAR 180,000 - 320,000; Full time

Job summary

Milestone Systems in Riyadh Region, KSA, is seeking a Solution Engineer to be the central technical educator for integrators, consultants and distributors. The role focuses on educating the channel about Milestone products, preparing technical responses to tenders, and leading demonstrations and roadshows across the region.

You will contribute to educating partners and customers, conduct workshops, and support the sales team with solution design and deployment guidance in a hybrid work setting.

Qualifications

• Minimum 5 years’ experience in an IT Engineering role.
• Bachelor’s degree in a relevant technical field.
• Background within the Video Surveillance Industry.
• Ability to convey technical knowledge to a technical and non-technical audience.
• Enjoys working with software, hardware, and the latest technologies.
• Extensive experience in IT, including deploying physical and virtual environments, along with network and storage configuration.
• Experience in Artificial Intelligence and its applications is a plus.
• As you will be facing customers and partners regularly, it is important that you can create trust and convey your message in a compelling way.
• Application is open for Saudi Nationals only.

Responsibilities

• Examining and responding to tenders and preparing the technical part (response) to the offer.
• Hands-on and technical assistance in connection with preparation and setting up of exhibitions, events, customer meetings and Visit to Saudi experience center.
• Proactively managing your activities together with the local Channel Business Managers and Inside Channel Manager to address the business.
• Providing comprehensive solution design and detailed studies for various projects to ensure optimal implementation and integration of Milestone products.
• Creating and delivering engaging presentations about Milestone products to educate potential clients and support the sales team in effectively promoting and selling Milestone solutions.
• Offering professional services, including detailed execution plans and system health checks, to ensure the successful deployment and integration of Milestone products in client environments.
• Contributing to continuous product training and conducting workshops for partners, end users, and consultants to provide in-depth knowledge and hands-on experience with Milestone products.

Skills

Arabic language

English language

Technical communication

IT engineering

Education

Bachelor's degree (technical field)

Tools

Video surveillance domain

Cloud concepts (AWS/GCP/Azure)

Job description

Location: Riyad, Saudi Arabia (Nationality: Saudi nationals only)

Working model: Hybrid

Make an impact with us

At Milestone Systems, what you do matters. People are at the heart of everything we do, grounded in integrity, collaboration, strong relationships, and a curiosity that drives continuous learning. It is how we work together, learn from one another, embrace new perspectives, and create lasting impact.

In this role, you will be responsible for building technical understanding and credibility during the sales pro-cess and positioning Milestone products to ensure the success of the solution. You will work closely with the Milestone sales team, resellers, distributors, consultants and key end users across industries in KSA. You must be fluent in Arabic and English. The position will be focused in KSA, and the job requires the availability to travel in the region.

About the role

As the Solution Engineer, you play a key role in ensuring that defined integrators, consultants, and distributors get your full attention as you are the central point in educating and building up Milestone knowledge into the channel.

As part of the go-to-market strategy, Milestone hosts technical seminars, and you will attend roadshows and exhibitions, which you will be leading as well as conducting.

What you will do

• Examining and responding to tenders and preparing the technical part (response) to the offer.
• Hands-on and technical assistance in connection with preparation and setting up of exhibitions, events, customer meetings and Visit to Saudi experience center.
• Proactively managing your activities together with the local Channel Business Managers and Inside Channel Manager to address the business.
• Providing comprehensive solution design and detailed studies for various projects to ensure optimal implementation and integration of Milestone products.
• Creating and delivering engaging presentations about Milestone products to educate potential clients and support the sales team in effectively promoting and selling Milestone solutions.
• Offering professional services, including detailed execution plans and system health checks, to ensure the successful deployment and integration of Milestone products in client environments.
• Contributing to continuous product training and conducting workshops for partners, end users, and consultants to provide in-depth knowledge and hands-on experience with Milestone products.

What you bring

• Minimum 5 years’ experience in an IT Engineering role, also having worked with a 2-tier channel (distributors and integrators)
• Bachelor’s degree in a relevant technical field
• A background within the Video Surveillance Industry
• The ability to convey technical knowledge to a technical and non-technical audience
• Enjoys working with software, hardware, and the latest technologies
• Extensive experience in IT, including deploying physical and virtual environments, along with network and storage configuration
• Experience in Artificial Intelligence and its applications is a plus
• As you will be facing customers and partners regularly, it is important that you can create trust and can con-vey your message in a compelling way
• Fluent proficiency in English
• Application is open for Saudi Nationals only

How you will make a difference

• Milestone Certified Integration Engineer (MCIE), Milestone Certified Integration Technician (MCIT), and Milestone Certified Design Engineer (MCDE) certifications are a plus.
• Experience and certification in cloud solutions (AWS, Google Cloud, Azure Cloud) is a plus

Meet the team

Growing and ambitious Saudi team, built on a culture of trust, collaboration, and shared success.

You’ll work alongside passionate colleagues who support one another, embrace new ideas, and are committed to creating meaningful impact for our customers, partners, and the Kingdom.

How we support you

At Milestone, we want you to have the opportunity to do meaningful work, develop your skills and grow your career.

• Individual development plans aligned with your career goals
• Access to training, learning resources, and certifications
• Flexible working arrangements
• Supportive leadership and regular feedback
• Opportunities for cross-functional and cross-regional collaboration
• Social activities and spaces to connect with colleagues

Ready to make an impact?

About Milestone Systems

Milestone Systems is a leading provider of data-driven video technology software. Our portfolio includes XProtect video management software, Arcules video surveillance as a service, and BriefCam analytics. We amplify what organizations of any size can see, do, and achieve with video.