Social Media Specialist

Fast Fit; Riyadh; On-site; SAR 89,000 - 123,000; Full time

Benefits offered by this job

Competitive salary package

5 working days per week

Professional development and internal/

Career growth opportunities

Job summary

Zohorecruit in Riyadh is seeking a Social Media Specialist to manage social media interactions, respond to customer inquiries, handle complaints, and maintain a positive brand presence across digital channels. The role focuses on community management, WhatsApp Business communication, and monitoring AI platforms across sectors to support effective customer service and digital operations.

The ideal candidate is responsive, detail-oriented, and capable of managing multiple communication channels

Qualifications

• Fluent in Arabic and English, written and spoken.
• Proven experience in social media community management.
• Experience handling comments, complaints, direct messages, and customer inquiries.
• Experience communicating with customers through WhatsApp Business.
• Excellent written and verbal communication skills in Arabic and English.
• Strong customer service and complaint-handling skills.
• Fast response time and effective prioritization.
• Ability to manage multiple platforms and tasks simultaneously.
• Strong attention to detail and problem-solving skills.

Responsibilities

• Monitor and manage customer interactions across social media platforms; respond professionally and promptly.
• Manage inquiries and follow-ups through WhatsApp Business; provide accurate information about services and offers.
• Coordinate with relevant teams to ensure customer issues are addressed effectively.
• Monitor AI platforms and tools to identify trends, insights, and improvements for customer communications.
• Track recurring inquiries and customer feedback to improve community management processes.

Skills

Bilingual Arabic & English

Strong communication

Multi-tasking

Tools

WhatsApp Business

Job description

Riyadh, Saudi Arabia | Posted on 10/11/2026

The Social Media Specialist is responsible for managingsocial media interactions, responding to customer inquiries, handling complaints, and maintaining a positive brand presence across digitalcommunication channels. This role focuses on community management, customer engagement, WhatsApp Business communication, and monitoring AI platforms acrossdifferent sectors to support effective customer service and digital operations.

The ideal candidate is responsive, detail-oriented, and capable of managing multiple communication channels efficiently in a fast-pacedenvironment.

Requirements

Social Media & Community Management

• Monitorand manage customer interactions across social media platforms.
• Respondto comments, direct messages, inquiries, and complaints professionally and promptly.
• Maintaina consistent brand voice across all customer-facing digital channels.
• Escalate complex complaints and sensitive customer issues to the relevantdepartments.
• Monitorcustomer feedback and identify recurring concerns or service improvement opportunities.

Customer Communication & WhatsApp Business

• Managecustomer inquiries and follow-ups through WhatsApp Business.
• Provideaccurate information regarding company services, offers, and customerrequests.
• Ensuretimely responses and maintain high standards of customer communication.
• Documentand follow up on unresolved inquiries and complaints.
• Coordinatewith relevant teams to ensure customer issues are addressed effectively.

AI Platform Monitoring & Digital Operations

• MonitorAI platforms and tools across different sectors to identify relevantinformation, trends, and developments.
• ReviewAI-generated responses or outputs when relevant to customer communicationand operational requirements.
• Identifypotential issues, inconsistencies, or opportunities for improvement inAI-assisted platforms.
• Supportthe effective use of digital tools to improve response times and customerexperience.

Performance & Coordination

• Managemultiple communication channels while maintaining accuracy and responsequality.
• Workefficiently under pressure and meet expected response-time standards.
• Coordinatewith the Marketing team and other departments to ensure consistentcommunication.
• Trackrecurring inquiries, customer feedback, and communication issues.
• Contributeto improving community management processes and customer engagement.

Qualifications & Requirements

Eligibility & Language

• Fluentin both Arabic and English, written and spoken.

Experience

• Provenexperience in social media community management.
• Practicalexperience handling comments, complaints, direct messages, and customerinquiries.
• Experiencecommunicating with customers through WhatsApp Business.
• Excellentwritten and verbal communication skills in Arabic and English.
• Strongcustomer service and complaint-handling skills.
• Fastresponse time and effective prioritization.
• Abilityto manage multiple platforms and tasks simultaneously.
• Strongattention to detail and problem-solving skills.
• Abilityto work effectively in a fast-paced environment.
• Professionalcommunication style and strong organizational skills.

Competitive salary package.

5 working days per week.

Professional development and internal training opportunities.

Career growth opportunities within the company.

Supportive and professional work environment.