ServiceNow Technical Lead (Facility Management)

Mullers Solutions 1; Riyadh; On-site; SAR 230,000 - 320,000; Full time

Job summary

Muller's Solutions seeks an experienced ServiceNow Technical Lead (Facility Management) to drive a large enterprise implementation in Saudi Arabia. You will lead design, configuration, and integration with SAP, overseeing architecture, development, testing, and deployment to enable operational excellence.

Requirements include 8+ years in ServiceNow, 3+ years as a Technical Lead, and hands-on work with WSD/Facility Management modules and SAP integrations.

Qualifications

• Bachelor's degree in CS/IT/Engineering or related field.
• 8+ years of ServiceNow implementation experience.
• 3+ years as Technical Lead or Solution Architect.
• Proven end-to-end ServiceNow implementations.
• Hands-on with WSD/Facility Management modules and SAP integrations.

Responsibilities

• Lead end-to-end ServiceNow Facility Management implementation for a large enterprise.
• Design scalable ServiceNow solutions aligned with business and technical needs.
• Configure and customize Facility Management modules and related services.
• Oversee integrations with SAP for vendors, contracts, POs, SES, and payments.
• Lead technical design sessions, architecture reviews, and development activities.
• Provide technical leadership to developers and implementation teams.
• Support SIT, UAT, production deployment, and hypercare.
• Produce technical documentation and artifacts; ensure governance and security.

Skills

Technical leadership

Solution architecture

Stakeholder management

Communication

Team mentoring

Education

Bachelor's degree in Computer Science / IT / Engineering

Tools

ServiceNow

REST/SOAP APIs

IntegrationHub

MID Server

SAP integration

Job description

Muller’s Solutions is seeking an experienced ServiceNow Technical Lead (Facility Management) to lead the implementation of a ServiceNow-based Facility Management solution for a large enterprise client in Saudi Arabia. The successful candidate will provide technical leadership, solution design, platform configuration, and integration with SAP systems to deliver an enterprise Facility Management solution that supports operational excellence.

Key Responsibilities

• Lead the end-to-end implementation of the ServiceNow Facility Management solution.
• Design and implement scalable ServiceNow solutions aligned with business and technical requirements.
• Configure and customize ServiceNow modules supporting Facility Management operations.
• Deliver core capabilities including:
  • Maintenance Management
  • Work Order Management
  • Service Requests
  • Workplace Support Services
  • Transportation Services
  • Telecommunications Services
  • Inventory Management
  • Customer Relationship Management
  • Technical Support
  • Asset Engineering
  • KPI & SLA Management
  • Reporting and Dashboards
• Design and oversee integrations between ServiceNow and SAP for:
  • Vendors
  • Contracts
  • Purchase Orders
  • Service Entry Sheets (SES)
  • Payment Status
• Lead technical design sessions, architecture reviews, and development activities.
• Develop and review integrations using REST/SOAP APIs, IntegrationHub, MID Server, and other ServiceNow integration technologies.
• Provide technical leadership to developers and implementation teams.
• Support solution testing, SIT, UAT, production deployment, and hypercare activities.
• Prepare technical documentation, solution designs, and implementation artifacts.
• Ensure adherence to ServiceNow best practices, governance, security, and performance standards.

Requirements

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• 8+ years of ServiceNow implementation experience.
• At least 3 years of experience as a Technical Lead or Solution Architect.
• Proven experience delivering end-to-end ServiceNow implementations.
• Hands-on experience with ServiceNow Workplace Service Delivery (WSD), Workplace Services, Facility Management, or related ServiceNow modules.
• Experience implementing Maintenance, Work Orders, Service Requests, Asset Management, and Workplace Services.
• Strong experience integrating ServiceNow with SAP ERP, SAP S/4HANA, and/or SAP Ariba.
• Hands-on experience with IntegrationHub, Flow Designer, Script Includes, Business Rules, Client Scripts, REST APIs, SOAP APIs, and MID Server.
• Strong knowledge of ServiceNow platform architecture and development best practices.

Preferred Skills

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• ServiceNow Certified Implementation Specialist (CIS).
• Experience with Workplace Service Delivery (WSD), ITSM, ITAM, or CSM modules.
• Experience with enterprise reporting, dashboards, KPI, and SLA management.
• Experience working on large-scale enterprise implementations.
• Strong stakeholder management and communication skills.

Preferred Experience

• Experience delivering ServiceNow Facility Management implementations in large enterprise environments.
• Experience integrating ServiceNow with SAP procurement and finance processes.
• Experience leading technical teams throughout the full project lifecycle from design to go-live and post-production support.