ServiceNow Business Analyst

Synechron; Riyadh; On-site; SAR 250,000 - 360,000; Full time

Job summary

Synechron Saudi Arabia is seeking an experienced ServiceNow Senior Business Analyst to join our IT service management advisory team. The role involves engaging with clients to understand business needs, guiding projects, and leading teams to implement effective ServiceNow solutions across ITSM, ITOM, and related modules.

The ideal candidate has 5+ years as a Business Analyst in ServiceNow implementations, strong ITIL knowledge, and excellent communication skills to mentor junior consultants and

Qualifications

• Bachelor’s degree in Business Administration, Information Technology, or a related field.
• 5+ years’ experience as a Business Analyst, preferably in IT service management consulting with a focus on ServiceNow implementations.
• Strong understanding of ServiceNow platform capabilities, including ITSM, ITOM, and Service Catalog.
• Experience with ITIL framework and best practices; relevant ITIL certifications preferable.

Responsibilities

• Collaborate with stakeholders to assess business requirements and translate them into ServiceNow solutions.
• Lead design, configuration and implementation of ServiceNow applications and modules (ITSM, ITOM).
• Analyze current processes and identify automation opportunities using ServiceNow.

Skills

ServiceNow

ITIL

Stakeholder management

Communication

Education

Bachelor’s degree in Business Administration/IT

Job description

We have an immediate opportunity for ServiceNow Business Analyst at Synechron- Saudi Arabia

About Company:

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 22+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 16500+, and has 58 offices in 22 countries within key global markets. For more information on the company, please visit our website or LinkedIn community.

Diversity, Equity, and Inclusion

Synechron’s Diversity, Equity, and Inclusion (DEI) program, Same Difference, was developed because we believe in a culture of listening, respect, and opportunity.

We each bring unique backgrounds, thoughts, talents, and experiences with us to work every day, and we know that by embracing them, we are creating an even greater Synechron. The best way to build a strong team is to value individual differences. So, it doesn’t matter where you’re from or what you’ve had to do to get here – if you have the skills, enthusiasm, and drive to make your mark, we’ll support you like we support each other. Choose a career with us and let’s pursue innovation, together.

Role :

ServiceNow Business Analyst

Total Experience :

5+ Years

Job Description

We are seeking an experienced and dynamic ServiceNow Senior Business Analyst to join our growing team. The ideal candidate will have a strong and proven background in IT service management and a proven track record of implementation and optimisations for clients. This role involves working closely with clients to understand their business needs, providing strategic guidance, and leading project teams to implement effective Service Now solutions

Key Responsibilities

• Collaborate with stakeholders to assess business requirements, translating them into effective ServiceNow solutions
• Lead the design, configuration and implementation of ServiceNow applications and modules, including ITSM and ITOM.
• Analyse current business processes and identify opportunities for improvements and automation through ServiceNow.
• Develop and maintain project documentation, including business requirements, functional specifications, and user stories, identifying potential efficiencies and work arounds.
• Provide expert guidance on ITIL processes and best practices, ensuring alignment with ServiceNow capabilities.
• Conduct workshops and training sessions to gather requirements and educate stakeholders on ServiceNow best practices and functionalities.
• Work closely with Senior Developers to ensure that requirements are being adequately identified and escalated in a timely manner
• Manage communication between business stakeholders and technical teams and deal with any challenges that arise
• Foster strong relationships with clients, becoming a trusted advisor for their ServiceNow initiatives.
• Review the analysis of data requirements to ensure that appropriate data models have been designed
• Review data mapping and transformation requirements for integrations
• Ensure that test plans and test cases based on project requirements have been created and implemented to ensure comprehensive test coverage.
• Ensure that appropriate user acceptance testing (UAT) has been created and implemented including training sessions for end-users to ensure and successful implementation of ServiceNow solutions.
• Ensure that the team collaborates with development teams to resolve identified defects and ensure that changes and updates are aligned with project deliverables.
• Consolidate key performance indicators (KPIs) related to ServiceNow usage and effectiveness to present to the client in way that is clear, concise and impactful
• Act as a mentor and coach to junior consultants, providing guidance and support in their professional development.
• Stay current with ServiceNow updates and best practices, recommending enhancements and new features to clients.

Qualifications

• Bachelor’s degree in Business Administration, Information Technology, or a related field.
• 5+ years’ experience as a Business Analyst, preferably within the IT service management consulting, with a focus on ServiceNow implementations.
• Strong understanding of ServiceNow platform capabilities, including modules such as Incident Management, Change Management, Problem Management and Service Catalog.
• Experience with ITIL framework and best practices; relevant ITIL certifications preferable
• Excellent analytical and problem-solving skills, with the ability to translate complex requirements into actionable solutions.
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams both technical and non-technical.
• Ability to work collaboratively in a team environment and adapt to changing client needs.
• ServiceNow certifications preferable e.g., CSA, CAD