ServiceNow Facility Management Lead | SAP Integrations

Müller's Solutions

Riyadh

On-site

SAR 350,000 - 550,000

Full time

14 days+

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Benefits offered by this job

ServiceNow certification preferred

Job summary

Muller's Solutions is seeking an experienced ServiceNow Technical Lead (Facility Management) to lead the implementation of a ServiceNow-based Facility Management solution for a large enterprise client in Saudi Arabia.

The successful candidate will provide technical leadership, solution design, platform configuration, and SAP integrations to deliver an enterprise-grade FM solution that supports operational excellence.

Qualifications

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
8+ years of ServiceNow implementation experience.
3+ years as a Technical Lead or Solution Architect.
Experience delivering end-to-end ServiceNow implementations.
Hands-on with WSD/Facility Management modules.
Experience integrating ServiceNow with SAP ERP / SAP S/4HANA / SAP Ariba.
Experience with REST/SOAP, IntegrationHub, MID Server, Flow Designer, Script Includes, Business Rules, Client Scripts.
Strong knowledge of ServiceNow platform architecture and development best practices.

Responsibilities

Lead the end-to-end implementation of the ServiceNow Facility Management solution.
Design and implement scalable ServiceNow solutions aligned with business and technical requirements.
Configure and customize ServiceNow modules supporting Facility Management operations.
Deliver core capabilities including Maintenance Management, Work Order Management, Service Requests, Workplace Support Services, Transportation Services, Telecommunications Services, Inventory Management, CRM, Technical Support, Asset Engineering, KPI & SLA Management, Reporting and Dashboards.
Design and oversee integrations between ServiceNow and SAP for Vendors, Contracts, Purchase Orders, SES, Payment Status.
Lead technical design sessions, architecture reviews, and development activities.
Develop and review integrations using REST/SOAP APIs, IntegrationHub, MID Server, and other ServiceNow integration technologies.
Provide technical leadership to developers and implementation teams.
Support solution testing, SIT, UAT, production deployment, and hypercare activities.
Prepare technical documentation, solution designs, and implementation artifacts.
Ensure adherence to ServiceNow best practices, governance, security, and performance standards.