ServiceNow Technical Lead

Al Watania Information Systems (Wisys); Riyadh; On-site; SAR 280,000 - 520,000; Full time

Job summary

Al Watania Information Systems (Wisys) seeks a senior ServiceNow lead to design, develop and implement complex ServiceNow solutions for enterprise clients in the region.

You will translate business needs into scalable architectures, lead technical delivery, and mentor developers while ensuring best practices and smooth integrations.

Qualifications

• Bachelor's degree in Computer Science or related field.
• 5+ years of ServiceNow experience with hands-on development.
• Experience leading technical delivery of ServiceNow projects.
• Strong knowledge of ServiceNow architecture and scripting.
• Experience with REST/SOAP integrations, IntegrationHub and MID Server.
• Familiarity with CMDB, CSDM, data models, security, and access controls.
• Agile/Scrum delivery experience.
• Strong troubleshooting and analytical skills.
• Excellent communication and customer-facing abilities.
• Ability to lead developers while staying hands-on.

Responsibilities

• Lead the technical design, development and implementation of ServiceNow solutions.
• Translate business requirements into scalable architectures.
• Configure and develop ServiceNow applications using JavaScript, Glide, Flow Designer, UI Policies, and ACLs.
• Design and implement integrations via REST/SOAP, IntegrationHub, MID Server.
• Provide technical expertise across ITSM, CMDB/CSDM, and platform development.
• Mentor and review code; enforce development standards.
• Participate in customer workshops, PoCs, and presales.
• Prepare technical documentation, estimates, and implementation plans.
• Identify risks and mitigation strategies.

Skills

ServiceNow

JavaScript

Glide APIs

IntegrationHub

Flow Designer

REST/SOAP

CMDB/CSDM

Platform Development

Leadership

Mentoring

Customer workshops

Education

Bachelor's degree in CS/IT/Engineering

Tools

ServiceNow

IntegrationHub

MID Server

Job description

• Lead the technical design, development, and implementation of ServiceNow solutions.


• Translate business requirements into scalable technical architectures and solutions.


• Configure and develop ServiceNow applications using JavaScript, Glide APIs, Flow Designer, Business Rules, Client Scripts, UI Policies, ACLs, and Script Includes.


• Design and implement integrations using REST/SOAP APIs, IntegrationHub, MID Server, OAuth, SSO, and other integration technologies.


• Provide technical expertise across ServiceNow modules, with strong focus on ITSM, CMDB/CSDM, Integrations, and Platform Development.


• Lead technical activities throughout the full implementation lifecycle, including design, development, testing, deployment, and production support.


• Conduct code reviews, enforce development standards, and ensure ServiceNow best practices are followed.


• Troubleshoot complex technical, performance, and integration issues.


• Mentor and provide technical guidance to ServiceNow developers and consultants.


• Participate in customer workshops, solution demonstrations, PoCs, and presales activities.


• Prepare technical documentation, estimates, solution designs, and implementation plans.


• Identify technical risks and recommend appropriate solutions and mitigation strategies.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.


• 5+ years of ServiceNow experience, including significant hands-on development experience.


• Experience leading the technical delivery of ServiceNow implementation projects.


• Strong knowledge of ServiceNow platform architecture and development.


• Advanced JavaScript and ServiceNow scripting experience.


• Strong understanding of REST/SOAP APIs, IntegrationHub, MID Server, and enterprise integrations.


• Good understanding of CMDB, CSDM, data models, security, and access controls.


• Experience with Agile/Scrum delivery methodologies.


• Strong troubleshooting and analytical skills.


• Strong communication and customer-facing capabilities.


• Ability to lead developers while remaining hands-on technically.

Preferred Certifications

• ServiceNow Certified System Administrator (CSA) — strongly preferred


• ServiceNow Certified Application Developer (CAD)


• Relevant Certified Implementation Specialist (CIS) certifications


• ServiceNow Certified Technical Architect (CTA) — highly desirable for senior candidates

Preferred Experience

• Experience working for a ServiceNow consulting partner or systems integrator.


• Experience delivering large enterprise or government ServiceNow implementations.


• Experience with multi-module ServiceNow programs.


• Experience designing ServiceNow integrations with complex enterprise environments.


• Experience with ServiceNow upgrades, platform governance, and technical health assessments.


• Experience supporting presales, RFP responses, technical estimations, and solution demonstrations.