ServiceNow Developer (Remediation & Testing)

Mullers Solutions 1; Riyadh; On-site; SAR 180,000 - 300,000; Full time

Job summary

Muller's Solutions is seeking a highly skilled ServiceNow Developer (Remediation & Testing) to join our team in Riyadh. The role focuses on platform remediation, defect resolution, and testing to ensure stability, quality, and performance of the ServiceNow environment.

Ideal candidates will have 4+ years of hands-on ServiceNow development and testing experience, strong scripting skills, and familiarity with upgrades. Excellent collaboration and communication capabilities are essential.

Qualifications

• Bachelor's degree in CS/IT or a related field.
• 4+ years hands-on ServiceNow development and administration.
• Strong scripting in ServiceNow: Business Rules, Client Scripts, Script Includes, UI Policies, Flow Designer.
• Experience with remediation, defect fixing, and troubleshooting on ServiceNow.
• Hands-on testing experience: functional, integration, regression, UAT.
• Knowledge of upgrades and release testing in ServiceNow.
• Familiarity with JavaScript, REST/SOAP APIs, and integrations.
• Agile/Scrum experience; strong analytical and communication skills.

Responsibilities

• Perform remediation on existing ServiceNow implementations, fix defects and optimize configurations.
• Develop, customize, and maintain ServiceNow apps, workflows, and integrations.
• Analyze issues from upgrades, migrations, or new implementations and remediate.
• Design, execute, and support functional, integration, regression, and UAT testing.
• Identify, troubleshoot, and resolve application defects and performance issues.
• Collaborate with stakeholders, developers, and QA to validate solutions.
• Develop and maintain test plans, test cases, and scripts.
• Support upgrade testing and ensure compatibility with new releases.
• Perform root cause analysis and implement corrective actions.
• Ensure adherence to ServiceNow development best practices and governance.
• Prepare technical documentation and provide knowledge transfer to support teams.

Skills

ServiceNow Development

Remediation & Defect Resolution

Testing & Quality Assurance

ServiceNow ATF

JavaScript

REST/SOAP APIs

Flow Designer

Upgrade Testing

Troubleshooting & Root Cause Analysis

Agile/Scrum

Education

Bachelor's degree in Computer Science/Information Technology

Tools

ATF (Automated Test Framework)

Job description

Muller's Solutions is seeking a highly skilled ServiceNow Developer (Remediation & Testing) to join our team and support ServiceNow transformation, remediation, and testing initiatives. The ideal candidate will have hands-on experience in ServiceNow development, platform remediation activities, defect resolution, and testing to ensure the stability, quality, and performance of the ServiceNow platform.

Key Responsibilities:

• Perform remediation activities on existing ServiceNow implementations, including fixing defects, resolving technical issues, and optimizing configurations.
• Develop, customize, and maintain ServiceNow applications, workflows, and integrations.
• Analyze and remediate issues arising from platform upgrades, migrations, or new implementations.
• Design, execute, and support functional, integration, regression, and user acceptance testing (UAT).
• Identify, troubleshoot, and resolve application defects and performance issues.
• Collaborate with business stakeholders, developers, and QA teams to gather requirements and validate solutions.
• Develop and maintain test plans, test cases, and test scripts.
• Support ServiceNow upgrade testing and ensure compatibility with new releases.
• Perform root cause analysis and implement corrective actions for recurring issues.
• Ensure adherence to ServiceNow development best practices and governance standards.
• Prepare technical documentation and provide knowledge transfer to support teams.

Requirements

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 4+ years of hands-on experience in ServiceNow development and administration.
• Strong experience with ServiceNow scripting, including Business Rules, Client Scripts, Script Includes, UI Policies, and Flow Designer.
• Experience with remediation activities, defect fixing, and troubleshooting within the ServiceNow platform.
• Hands-on experience in testing methodologies, including functional, integration, regression, and UAT testing.
• Experience with ServiceNow upgrades and release testing.
• Knowledge of JavaScript, REST/SOAP APIs, and integration technologies.
• Familiarity with Agile/Scrum methodologies.
• Strong analytical and problem‑solving skills.
• Excellent communication and collaboration skills.

Preferred Qualifications:

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• Experience with ITSM, ITOM, HRSD, or CSM modules.
• Experience with automated testing tools such as ATF (Automated Test Framework) within ServiceNow.
• Previous experience in large-scale ServiceNow implementation or transformation projects.

Key Skills:

• ServiceNow Development
• Remediation & Defect Resolution
• Testing & Quality Assurance
• ServiceNow ATF
• JavaScript
• REST/SOAP APIs
• Flow Designer
• Upgrade Testing
• Troubleshooting & Root Cause Analysis
• Agile/Scrum