ServiceNow ITOM Architect - CMDB, Observability & Event Lead

CES LTD; Medina; On-site; SAR 240,000 - 320,000; Full time

Job summary

CES LTD is seeking a ServiceNow Architect in Riyadh to lead ITOM and CMDB initiatives across cloud and on‑prem environments. The role requires hands-on development, strong architecture skills, and the ability to translate complex business requirements into scalable technical solutions.

The candidate will design and maintain CMDB health dashboards, governance, and data certification processes while building deep integrations with major observability tools and incident workflows.

Qualifications

• 7–8 years of hands-on ServiceNow development and implementation experience.
• Expertise in ITOM/CMDB with Service Mapping, Discovery, Event Management, and CSDM.
• Strong scripting and API skills: JavaScript, JSON, REST/SOAP, OAuth.
• Experience with cloud and containerization (AWS/Azure/GCP, Kubernetes, Docker).

Responsibilities

• Lead the configuration, implementation and maintenance of ServiceNow ITOM across cloud and on-premises infrastructure.
• Architect and optimize CMDB health dashboards, data certification schedules and reconciliation rules.
• Build deep bi-directional integrations between ServiceNow ITOM and observability platforms (Dynatrace, Datadog, Splunk, New Relic, AppDynamics, Grafana).
• Configure event rules, correlation rules, alert profiles and automated remediation via Flow Designer & IntegrationHub.
• Mentor developers, perform architecture reviews and translate business requirements into scalable technical solutions.

Skills

ServiceNow ITOM/CMDB

JavaScript scripting

APIs (REST/SOAP)

Cloud platforms (AWS/Azure/GCP)

Service Mapping/Discovery

Observability data streaming

Tools

Flow Designer

IntegrationHub

MID Server

Dynatrace

Datadog

Splunk

New Relic

AppDynamics

Grafana

Job description

CES LTD is seeking a ServiceNow Architect in Riyadh to lead ITOM and CMDB initiatives across cloud and on‑prem environments. The role requires hands-on development, strong architecture skills, and the ability to translate complex business requirements into scalable technical solutions.

The candidate will design and maintain CMDB health dashboards, governance, and data certification processes while building deep integrations with major observability tools and incident workflows.