ServiceNow ITSM Consultant - Onsite Saudi Arabia (Arabic)

DWT Technology; Saudi Arabia; Presencial; SAR 120.000 - 180.000; Jornada completa

Descripción de la vacante

DWT Technology is seeking a ServiceNow ITSM Consultant to configure and support ITSM workflows and integrations. You will participate in Incident, Problem, Change, and Request Management, troubleshoot issues, and drive process improvements.

Arabic communication is mandatory, and you must be ready to work on-site in Saudi Arabia. Ideal candidates have 2–3 years of hands-on ServiceNow ITSM experience, strong stakeholder management, and readiness to relocate if needed.

Formación

• 2–3 years of ServiceNow ITSM experience.
• Hands-on experience with Incident, Problem, Change, and Request Management.
• Good understanding of ServiceNow workflows and configurations.
• Knowledge of ServiceNow integrations is an advantage.
• Strong communication and stakeholder management skills.
• Arabic communication skills are mandatory.
• Immediate joiner or up to 30 days notice preferred.
• Willing to work onsite in Saudi Arabia.
• Relocation open; candidates based in Egypt or Jordan are preferred.

Responsabilidades

• Configure and support ServiceNow ITSM applications and workflows.
• Support Incident, Problem, Change, and Request Management processes.
• Troubleshoot ServiceNow functional and workflow issues.
• Assist with ServiceNow configuration and process improvements.
• Support ServiceNow integrations where required.
• Coordinate with business users to understand service management requirements.
• Maintain effective IT service management processes and documentation.

Conocimientos

ITSM experience

Incident management

Problem management

Change management

Request management

Workflow configuration

Stakeholder management

Arabic communication

Herramientas

ServiceNow Integrations

ServiceNow Workflows

Descripción del empleo

DWT Technology is seeking a ServiceNow ITSM Consultant to configure and support ITSM workflows and integrations. You will participate in Incident, Problem, Change, and Request Management, troubleshoot issues, and drive process improvements.

Arabic communication is mandatory, and you must be ready to work on-site in Saudi Arabia. Ideal candidates have 2–3 years of hands-on ServiceNow ITSM experience, strong stakeholder management, and readiness to relocate if needed.