ServiceNow ITSM Developer - ITIL, AppEngine & Integrations

DWT Technology; Jeddah; On-site; SAR 240,000 - 380,000; Full time

Job summary

DWT Technology in Jeddah is seeking a ServiceNow specialist to drive ITSM initiatives and build custom applications using AppEngine. You will design workflows, scripts and integrations for enterprise systems, working with REST/SOAP APIs and middleware.

The role requires strong analytical and troubleshooting abilities, plus effective communication with stakeholders to translate requirements into robust ServiceNow solutions.

Qualifications

• Strong hands-on experience with ServiceNow ITSM and solid knowledge of the ITIL framework.
• Proficiency in developing custom applications, workflows and scripts using ServiceNow AppEngine.
• Hands-on knowledge of REST/SOAP APIs, web services and middleware for enterprise system integrations.
• Strong analytical, troubleshooting and stakeholder communication skills.

Responsibilities

• Design and implement custom ServiceNow applications and workflows using AppEngine.
• Integrate enterprise systems via REST/SOAP APIs and middleware.
• Troubleshoot integration and platform issues with cross‑functional teams.
• Collaborate with stakeholders to gather requirements and deliver solutions.

Skills

ServiceNow ITSM

ITIL framework

AppEngine dev

REST APIs

SOAP APIs

Web services

Middleware

Analytical skills

Troubleshooting

Stakeholder comms

Job description

DWT Technology in Jeddah is seeking a ServiceNow specialist to drive ITSM initiatives and build custom applications using AppEngine. You will design workflows, scripts and integrations for enterprise systems, working with REST/SOAP APIs and middleware.

The role requires strong analytical and troubleshooting abilities, plus effective communication with stakeholders to translate requirements into robust ServiceNow solutions.