ServiceNow ITSM Consultant

DWT Technology; Saudi Arabia; On-site; SAR 120,000 - 180,000; Full time

Job summary

DWT Technology is seeking a ServiceNow ITSM Consultant to configure and support ITSM workflows and integrations. You will participate in Incident, Problem, Change, and Request Management, troubleshoot issues, and drive process improvements.

Arabic communication is mandatory, and you must be ready to work on-site in Saudi Arabia. Ideal candidates have 2–3 years of hands-on ServiceNow ITSM experience, strong stakeholder management, and readiness to relocate if needed.

Qualifications

• 2–3 years of ServiceNow ITSM experience.
• Hands-on experience with Incident, Problem, Change, and Request Management.
• Good understanding of ServiceNow workflows and configurations.
• Knowledge of ServiceNow integrations is an advantage.
• Strong communication and stakeholder management skills.
• Arabic communication skills are mandatory.
• Immediate joiner or up to 30 days notice preferred.
• Willing to work onsite in Saudi Arabia.
• Relocation open; candidates based in Egypt or Jordan are preferred.

Responsibilities

• Configure and support ServiceNow ITSM applications and workflows.
• Support Incident, Problem, Change, and Request Management processes.
• Troubleshoot ServiceNow functional and workflow issues.
• Assist with ServiceNow configuration and process improvements.
• Support ServiceNow integrations where required.
• Coordinate with business users to understand service management requirements.
• Maintain effective IT service management processes and documentation.

Skills

ITSM experience

Incident management

Problem management

Change management

Request management

Workflow configuration

Stakeholder management

Arabic communication

Tools

ServiceNow Integrations

ServiceNow Workflows

Job description

• ServiceNow Workflows and Configuration
• ServiceNow Integrations

About the role

ServiceNow ITSM Consultant

Location: Saudi Arabia
Work Mode: On-site
Experience: 2–3 Years
Language: Arabic – Mandatory
Notice Period: Immediate to 30 Days Maximum
Relocation: Candidates open to relocation are welcome
Preferred Talent Pool: Candidates based in Egypt and Jordan

Job Overview

DWT Technology is seeking a ServiceNow ITSM Consultant with hands-on experience in ServiceNow IT Service Management (ITSM), workflow configuration, and IT service management processes.

The ideal candidate will have experience supporting Incident, Problem, Change, and Request Management, along with a good understanding of ServiceNow configurations and workflows. Knowledge of ServiceNow integrations is an advantage.

The role requires Arabic communication skills, strong problem-solving abilities, and effective coordination with stakeholders.

Key Responsibilities

Configure and support ServiceNow ITSM applications and workflows.

Support Incident, Problem, Change, and Request Management processes.

Troubleshoot ServiceNow functional issues and workflow problems.

Assist with ServiceNow configuration and process improvements.

Support ServiceNow integrations where required.

Coordinate with business users and stakeholders to understand service management requirements.

Help maintain effective IT service management processes and documentation.

Required Skills and Qualifications

2–3 years of relevant experience in ServiceNow ITSM.

Hands-on experience with Incident, Problem, Change, and Request Management.

Good understanding of ServiceNow workflows and configurations.

Knowledge of ServiceNow integrations is an advantage.

Strong communication and stakeholder management skills.

Arabic communication skills are mandatory.

Must be available to join immediately or within a maximum of 30 days.

Must be willing to work onsite in Saudi Arabia.

Candidates open to relocation are welcome; candidates based in Egypt and Jordan are preferred.

• Configure and support ServiceNow ITSM applications and workflows.
• Support Incident, Problem, Change, and Request Management processes.
• Troubleshoot ServiceNow functional and workflow issues.
• Assist with ServiceNow configuration and process improvements.
• Support ServiceNow integrations where required.
• Coordinate with business users to understand service management requirements.
• Maintain effective IT service management processes and documentation.

What we're looking for

• 2–3 years of relevant ServiceNow ITSM experience.
• Hands-on experience with Incident, Problem, Change, and Request Management.
• Good understanding of ServiceNow workflows and configurations.
• ServiceNow integration experience is an advantage.
• Strong communication and stakeholder management skills.
• Arabic communication skills are mandatory.
• Immediate joiners or candidates with a maximum 30-day notice period preferred.
• Must be willing to work onsite in Saudi Arabia.
• Candidates open to relocation are welcome.
• Candidates based in Egypt or Jordan are preferred.

Ready to join our team?