ServiceNow ITSM Consultant

DWT Technology; Medina; On-site; SAR 180,000 - 260,000; Full time

Job summary

DWT Technology is seeking a ServiceNow ITSM Consultant to configure and support ITSM workflows and processes in a hands-on role. The candidate will support Incident, Problem, Change and Request Management, troubleshoot workflow issues, and assist with integration projects while coordinating with business users and stakeholders.

Proficiency in Arabic is mandatory and onsite work in Saudi Arabia is required. Ideal candidates have 2-3 years of ServiceNow ITSM experience, a solid understanding of

Qualifications

• 2-3 years of relevant experience in ServiceNow ITSM.
• Hands-on experience with Incident, Problem, Change, and Request Management.
• Good understanding of ServiceNow workflows and configurations.
• Knowledge of ServiceNow integrations is an advantage.
• Strong communication and stakeholder management skills.
• Arabic communication skills are mandatory.
• Must be available to join immediately or within 30 days.
• Must be willing to work onsite in Saudi Arabia.
• Candidates open to relocation are welcome; candidates based in Egypt and Jordan are preferred.

Responsibilities

• Configure and support ServiceNow ITSM applications and workflows.
• Support Incident, Problem, Change and Request Management processes.
• Troubleshoot ServiceNow functional issues and workflow problems.
• Assist with ServiceNow configuration and process improvements.
• Support ServiceNow integrations where required.
• Coordinate with business users and stakeholders to understand service management requirements.
• Help maintain effective IT service management processes and documentation.

Skills

Incident Management

Problem Management

Change Management

Request Management

Stakeholder Management

Arabic Communication

Tools

ServiceNow ITSM

ServiceNow Integrations

Job description

strong Location strong Saudi Arabia strong Work Mode strong On-site strong Experience strong 2 3 Years strong Language strong Arabic Mandatory strong Notice Period strong Immediate to 30 Days Maximum strong Relocation strong Candidates open to relocation are welcome strong Preferred Talent Pool strong Candidates based in Egypt and Jordan

DWT Technology is seeking a ServiceNow ITSM Consultant with hands-on experience in ServiceNow IT Service Management ITSM workflow configuration and IT service management processes The ideal candidate will have experience supporting Incident Problem Change and Request Management along with a good understanding of ServiceNow configurations and workflows Knowledge of ServiceNow integrations is an advantage The role requires Arabic communication skills strong problem-solving abilities and effective coordination with stakeholders

Key Responsibilities

• Configure and support ServiceNow ITSM applications and workflows
• Support Incident Problem Change and Request Management processes
• Troubleshoot ServiceNow functional issues and workflow problems
• Assist with ServiceNow configuration and process improvements
• Support ServiceNow integrations where required
• Coordinate with business users and stakeholders to understand service management requirements
• Help maintain effective IT service management processes and documentation

• 2 3 years of relevant experience in ServiceNow ITSM.
• Hands-on experience with Incident, Problem, Change, and Request Management.
• Good understanding of ServiceNow workflows and configurations.
• Knowledge of ServiceNow integrations is an advantage.
• Strong communication and stakeholder management skills.
• Arabic communication skills are mandatory.
• Must be available to join immediately or within a maximum of 30 days.
• Must be willing to work onsite in Saudi Arabia.
• Candidates open to relocation are welcome; candidates based in Egypt and Jordan are preferred.