ServiceNow Architect

CTC; Riyadh; Sur place; SAR 300 000 - 540 000; Plein temps

Résumé du poste

CTC in Riyadh seeks an experienced ServiceNow ITOM Architect to lead design and delivery of discovery, mapping, and event management across cloud and on‑prem environments. You will shape integrations with Dynatrace, Datadog, Splunk, and Grafana, and own security practices within MID Server and ACLs.

The role combines hands‑on development with technical leadership: architect reviews, mentoring junior developers, translating complex business needs into scalable solutions, and ensuring CMDB health

Qualifications

• 7–8 years of hands-on development and implementation within ServiceNow.
• ITOM/CMDB専门实现经验，掌握Service Mapping、Discovery、Event Management与CSDM框架。
• Observability数据流、有效载荷和webhook的使用经验。
• 具备网络、云计算（AWS、Azure、GCP）、容器化（Kubernetes、Docker）等基础。
• 优秀的问题解决能力、沟通能力，能在跨团队环境影响技术决策。

Responsabilités

• Lead architecture reviews and drive technical direction for ServiceNow ITOM across cloud and on‑prem.
• Mentor junior developers and translate complex business requirements into scalable technical solutions.
• Design and implement CMDB health dashboards, data certification schedules, and reconciliation rules.
• Build deep bi‑directional integrations with observability platforms and automate remediation workflows.
• Ensure platform security and compliance through ACLs and secure MID Server configurations.

Connaissances

ITOM/CMDB

Observability

Infrastructure

Soft skills

7–8 years exp

Formation

CSA

CAD

CIS-Discovery

CIS-EM

CIS-SM

ITIL v4 Foundation

Outils

Dynatrace

Datadog

Splunk

New Relic

AppDynamics

Grafana

Flow Designer

IntegrationHub

Description du poste

• ITOM & CMDB Architecture: Lead the configuration, implementation, and maintenance of ServiceNow Discovery, Service Mapping, and Event Management across cloud and on-premises infrastructure.
• CMDB Health & Governance: Design, build, and optimize the Configuration Management Database (CMDB) health dashboards, data certification schedules, and reconciliation rules to ensure data accuracy and compliance.
• Observability Integrations: Architect, build, and maintain deep bi-directional integrations between ServiceNow ITOM and third-party observability/monitoring platforms (e.g., Dynatrace, Datadog, Splunk, New Relic, AppDynamics, Grafana).
• Event Management Automation: Configure event rules, correlation rules, alert profiles, and automated remediation workflows (via Flow Designer/IntegrationHub) to translate system alerts into actionable incidents.
• Platform Security & Compliance: Manage Access Control Lists (ACLs), secure credential configurations within the MID Server architecture, and enforce platform development best practices.
• Technical Leadership: Act as the subject matter expert (SME) during architecture reviews, mentor junior developers, and translate complex business requirements into scalable technical solutions.

Required Skills & Qualifications

• Experience: 7 to 8 years of core hands-on development and implementation experience within the ServiceNow platform.
• ITOM/CMDB Expertise: Proven track record of successfully delivering end-to-end ServiceNow ITOM implementations, with deep mastery over Service Mapping, Discovery, Event Management, and the Common Service Data Model (CSDM) framework.
• Observability Domain Knowledge: Practical experience consuming data streams, payloads, and webhooks from major enterprise observability technologies to drive event to-alert mapping.
• Infrastructure Knowledge: Strong foundation in networking, cloud computing (AWS, Azure, or GCP), containerization (Kubernetes, Docker), operating systems (Linux/Windows), and storage arrays to correctly build discovery patterns.
• Soft Skills: Excellent problem-solving capabilities, clear communication, and the ability to influence technical decisions across cross-functional infrastructure teams.

Required Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist – Discovery (CIS-Discovery)
• ServiceNow Certified Implementation Specialist – Event Management (CIS-EM) or Service Mapping (CIS-SM)

Preferred Qualifications

• ITIL v4 Foundation or Managing Professional certification.
• Industry certifications in specific observability platforms or cloud environments (e.g., AWS Certified SysOps Administrator, Datadog/Dynatrace certifications).