ServiceNow BA – ITOM, CSDM & WDF (Onsite Riyadh)

Ameera Talent Solutions; Riyadh; On-site; SAR 90,000 - 130,000; Full time

Job summary

Ameera Talent Solutions is hiring two ServiceNow Business Analysts for an onsite role in Riyadh, Saudi Arabia. You will bridge business needs with the IT/Platform team, focusing on ITOM, CSDM and Workflow Data Fabric (WDF). Immediate start; shortlisting now.

Responsibilities include gathering and documenting requirements, running workshops, defining acceptance criteria, and supporting UAT. You will collaborate with ServiceNow developers, architects and platform owners to ensure solutions meet

Qualifications

• Proven Business Analyst experience on ServiceNow implementation or enhancement programmes.
• Working knowledge of ITSM, ITOM, CMDB and CSDM.
• Experience documenting business processes, functional requirements and user stories.
• Strong stakeholder engagement and workshop facilitation skills.
• Familiarity with Agile, testing and change management.
• Clear communication between business and technical teams.

Responsibilities

• Work with business and technical stakeholders to gather, validate and document requirements.
• Run workshops and turn business needs into functional specifications and user stories.
• Analyse ITOM processes, service data models and integration requirements.
• Support CSDM adoption, CMDB data governance and workflow improvement.
• Work closely with ServiceNow developers, architects and platform owners.
• Define acceptance criteria and support user acceptance testing (UAT).
• Spot opportunities to improve processes and automate.

Job description

Ameera Talent Solutions is hiring two ServiceNow Business Analysts for an onsite role in Riyadh, Saudi Arabia. You will bridge business needs with the IT/Platform team, focusing on ITOM, CSDM and Workflow Data Fabric (WDF). Immediate start; shortlisting now.

Responsibilities include gathering and documenting requirements, running workshops, defining acceptance criteria, and supporting UAT. You will collaborate with ServiceNow developers, architects and platform owners to ensure solutions meet