Senior IT Change & CMDB Lead | ServiceNow & ITOM

HCL Technologies Limited; Riyadh; On-site; SAR 300,000 - 500,000; Full time

Job summary

HCL Technologies Limited in Riyadh seeks a Senior Specialist Configuration Management to implement and optimize the CM domain within the IT Change Management function. You will govern CM processes, maintain CMDB accuracy, and collaborate with network, security, and application teams for seamless integration.

The role requires hands-on experience with ServiceNow ITOM, MID Server, and Service Mapping, along with strong communication skills and ITIL expertise.

Qualifications

• Bachelor's degree in information technology, computer science, or related field; master's preferred.
• ITIL v4 certification is mandatory.
• PMP/PRINCE2 or service management tools certifications are a plus.
• Experience in ServiceNow ITOM platform is preferred.

Responsibilities

• Implement and maintain SAMA ITG Framework System Configuration Management domain to maturity level 3.
• Review and record configuration items for changes (RFCs).
• Manage infrastructure discovery and application/service mapping lifecycles.
• Transition CM changes from development to operations.
• Coordinate the operations for discovery of configuration items.
• Monitor and report CM-related KPIs & KRIs.
• Govern CM processes and maintain documentation (policies, templates).
• Produce weekly/monthly/quarterly progress reports and dashboards.
• Ensure CMDB tasks are closed and reviewed with every change.
• Validate configuration items for scope, impact and release window before approval.

Skills

Written communication

Verbal communication

Configuration management

Lifecycle management

Education

Bachelor's degree in information technology

Master's degree (preferred)

Tools

ServiceNow ITOM Platform

MID Server

Service Mapping

Scheduling

Discovery Tools

Job description

HCL Technologies Limited in Riyadh seeks a Senior Specialist Configuration Management to implement and optimize the CM domain within the IT Change Management function. You will govern CM processes, maintain CMDB accuracy, and collaborate with network, security, and application teams for seamless integration.

The role requires hands-on experience with ServiceNow ITOM, MID Server, and Service Mapping, along with strong communication skills and ITIL expertise.