Senior ServiceNow ITOM & CMDB Architect

CTC

Riyadh

On-site

SAR 300,000 - 540,000

Full time

2 days ago

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Job summary

CTC in Riyadh seeks an experienced ServiceNow ITOM Architect to lead design and delivery of discovery, mapping, and event management across cloud and on‑prem environments. You will shape integrations with Dynatrace, Datadog, Splunk, and Grafana, and own security practices within MID Server and ACLs.

The role combines hands‑on development with technical leadership: architect reviews, mentoring junior developers, translating complex business needs into scalable solutions, and ensuring CMDB health

Qualifications

7–8 years of hands-on development and implementation within ServiceNow.
ITOM/CMDB専门实现经验，掌握Service Mapping、Discovery、Event Management与CSDM框架。
Observability数据流、有效载荷和webhook的使用经验。
具备网络、云计算（AWS、Azure、GCP）、容器化（Kubernetes、Docker）等基础。
优秀的问题解决能力、沟通能力，能在跨团队环境影响技术决策。

Responsibilities

Lead architecture reviews and drive technical direction for ServiceNow ITOM across cloud and on‑prem.
Mentor junior developers and translate complex business requirements into scalable technical solutions.
Design and implement CMDB health dashboards, data certification schedules, and reconciliation rules.
Build deep bi‑directional integrations with observability platforms and automate remediation workflows.
Ensure platform security and compliance through ACLs and secure MID Server configurations.