Service Category Manager

Merge Recruitment Agency; Dammam; On-site; SAR 180,000 - 240,000; Full time

Job summary

Merge Recruitment Agency is seeking a Service Category Manager for a leading homeware retailer in Dammam. You will lead on-floor services, ensure top customer experience, and drive events that increase footfall and revenue.

You will develop standards, manage store-level operations, coordinate with vendors, and partner with marketing, designers, buyers to calendar and execute services, loyalty programs, and space rentals across multiple stores.

Qualifications

• Bachelor’s Degree in business administration.
• 5-7 years of experience in the related field, retail experience is a plus.
• Exceptional oral & written communication skills in both Arabic & English.
• Proficient in Microsoft Office Suite.
• Creative and innovative.
• High sensitivity to deadlines and ability to flow through on related activities.
• Excellent planning and organizing skills.
• Exceptional analytical, critical thinking, and problem solving skills.
• Ability to handle various responsibilities, when needed.

Responsibilities

• Develop “NICE” on-floor services standards, processes and KPIs.
• Lead the planning and the execution of the first and subsequent stores’ on-floor services; manage day-to-day activities related to on-floor services (wedding & gifting, live demos, café, etc).
• Liaise and contract with 3rd party providers as needed.
• Conduct field visits to stores to oversee on-floor services implementations.
• Capture insights via customer research and feedback activities.
• Lead cross-functional meetings presenting POS data analysis and future plans.
• Monitor industry trends and competitors’ activities to initiate new on-floor services.
• Develop customer initiatives such as loyalty programs, gift cards, etc.
• Generate other incomes for stores through events and space rentals.
• Collaborate with Designers, Buyers, Visual Merchandisers for ongoing services.
• Create on-floor services calendar and coordinate with Marketing Manager.

Skills

Oral & written communication (Arabic &

MS Office proficiency

Creative and innovative

Planning and organizing

Analytical and problem solving

Time management

Handling multiple responsibilities

Education

Bachelor’s Degree in business administration

Tools

Microsoft Office Suite

Job description

A leading home ware retail Company located in Dammam- KSA is seeking to hire the following

Job Title: Service Category Manager

Reporting Line: Head of marketing

Summary Statements

• Lead and coordinate all on-floor services activities, while assuring the maximum customer experience
• Achieve, improve and benchmark footfall resulting from the customer driven events

Job Description

• Develop “NICE” on-floor services standards, processes and KPIs
• Lead the planning and the execution of the first and subsequent stores’ on-floor services Manage day-to-day activities related to the on-floor services “wedding & gifting, live demos, café, and others”
• Liaise and contract with 3rd parties providers, as and when the need arise
• Conduct field visits to the store(s) to oversee the implementation of the on-floor services
• Captures insights continuously by performing regular and systematic customer research and activities (e.g. surveys, customer focus groups, electronic customer feedback from stores, feedback from customer facing staff)
• Lead cross functional meetings presenting key findings of POS data analysis/ customer researches and highlighting future plans and their implementation
• Continuously monitor the industry trends and competitors’ activities to initiate new on-floor services and ensure better customer experience
• Develop and maintain customer initiatives such as loyalty programs, gift cards… etc
• Generate other incomes for the stores through events and space rentails
• Consistently improve the level of the provided services and innovate new value added services initiatives
• Collaborate with the Designers, Buyers, Visual Merchandisers and other related parties for the on-floor services on-going activities, development and improvement
• Create the on-floor services full calendar and work on its perfect execution in coordination with the Marketing Manager

Arabic - Native / Mother Tongue

English - Native / Mother Tongue

Own a Car

Any

Have Driving License

Any

Job Skills

• Bachelor’s Degree in business administration
• 5-7 years of experience in the related field, retail experience is a plus
• Exceptional oral & written communication skills in both Arabic & English
• Proficient in Microsoft Office Suite
• Creative and innovative
• High sensitivity to deadlines and ability to flow through on related activities
• Excellent planning and organizing skills
• Exceptional analytical, critical thinking, and problem solving skills
• Ability to handle various responsibilities, when needed

About The Company