On-Floor Services & Experience Manager

Merge Recruitment Agency; Dammam; Sur place; SAR 180 000 - 240 000; Plein temps

Résumé du poste

Merge Recruitment Agency is seeking a Service Category Manager for a leading homeware retailer in Dammam. You will lead on-floor services, ensure top customer experience, and drive events that increase footfall and revenue.

You will develop standards, manage store-level operations, coordinate with vendors, and partner with marketing, designers, buyers to calendar and execute services, loyalty programs, and space rentals across multiple stores.

Qualifications

• Bachelor’s Degree in business administration.
• 5-7 years of experience in the related field, retail experience is a plus.
• Exceptional oral & written communication skills in both Arabic & English.
• Proficient in Microsoft Office Suite.
• Creative and innovative.
• High sensitivity to deadlines and ability to flow through on related activities.
• Excellent planning and organizing skills.
• Exceptional analytical, critical thinking, and problem solving skills.
• Ability to handle various responsibilities, when needed.

Responsabilités

• Develop “NICE” on-floor services standards, processes and KPIs.
• Lead the planning and the execution of the first and subsequent stores’ on-floor services; manage day-to-day activities related to on-floor services (wedding & gifting, live demos, café, etc).
• Liaise and contract with 3rd party providers as needed.
• Conduct field visits to stores to oversee on-floor services implementations.
• Capture insights via customer research and feedback activities.
• Lead cross-functional meetings presenting POS data analysis and future plans.
• Monitor industry trends and competitors’ activities to initiate new on-floor services.
• Develop customer initiatives such as loyalty programs, gift cards, etc.
• Generate other incomes for stores through events and space rentals.
• Collaborate with Designers, Buyers, Visual Merchandisers for ongoing services.
• Create on-floor services calendar and coordinate with Marketing Manager.

Connaissances

Oral & written communication (Arabic &

MS Office proficiency

Creative and innovative

Planning and organizing

Analytical and problem solving

Time management

Handling multiple responsibilities

Formation

Bachelor’s Degree in business administration

Outils

Microsoft Office Suite

Description du poste

Merge Recruitment Agency is seeking a Service Category Manager for a leading homeware retailer in Dammam. You will lead on-floor services, ensure top customer experience, and drive events that increase footfall and revenue.

You will develop standards, manage store-level operations, coordinate with vendors, and partner with marketing, designers, buyers to calendar and execute services, loyalty programs, and space rentals across multiple stores.