Services Marketing & Development Manager

Merge Recruitment Agency; Saudi Arabia; On-site; SAR 180,000 - 240,000; Full time

Job summary

Merge Recruitment Agency is seeking a Services Marketing & Development Manager to drive growth of services products (VAS) and shape the Services sales strategy for the year ahead. You will collaborate with Operations, Purchasing and Marketing to align plans with the company direction and launch new services.

The role requires strong leadership, Arabic and English proficiency, and advanced Excel skills. You will monitor customer feedback, refine service packages, and guide senior leadership with

Qualifications

• Decisive self-starter with initiative and ability to lead implementation.
• Clear and concise thinking, with logical and innovative approach.
• Strong ability to evaluate options quickly and efficiently.
• Excellent multi-tasking across several projects and work streams.
• Fluent in Arabic and English (spoken and written).
• High level of influencing skills across all areas with strong self-belief.
• Excellent presentation development and delivery for interactions with senior leadership.
• Advanced MS Excel usage.

Responsibilities

• Drive services sales growth by developing and improving services products (VAS).
• Set yearly services sales strategy aligned with Operations, Purchasing, and company direction.
• Develop short and long-term plans for new services launches.
• Manage new services launches and 3-month post-launch stabilization.
• Apply systematic search techniques to keep new and developing services updated.
• Continuously improve existing services packages.
• Collaborate with services managers to update service strategies and roadmap.
• Coordinate with marketing to implement annual marketing plans for the year ahead.
• Ensure ongoing collection and analysis of customer feedback.
• Enhance brand presence via in-store kiosks, counters and value-added materials.
• Define KPIs to monitor progress toward sales goals.
• Conduct customer surveys with CRM & Marketing to address outages.

Skills

Decisive & self-starter

Clear & concise thinking

Option evaluation

Multi-tasking

Arabic & English fluency

Influencing skills

Presentation skills

Advanced MS Excel

Job description

Services Marketing & Development Manager

• Drive Services Sales Growth through developing and improving Services Products (VAS)
• Set yearly Services Sales Strategic plan based on other departments’ input -mainly Operations and Purchasing and in line with the company Strategic direction.
• Develop the short and long term plan for new services launches.
• Responsible for the management of new services launch including the 3 months after launch stabilization.
• Apply systematic search techniques to assure 100% update on the new and developing services.
• Continuously improve and develop the existing services packages.
• Collaborate with the services Managers to update the services strategies and road map.
• Work with the marketing department to initiate the marketing plans for the year ahead.
• Ensure continuous flow and analysis of customers’ feedback.
• Reserve the Services brand through continues improvement of in-store Kiosks, counters ...etc as well as value added services material used.
• Define the set of measures and KPI that enable the monitoring of the progress toward the desired services sales goals.
• Conduct (with the support of CRM & Marketing departments) customer surveys of the services offered by Company and rectify any outages.

Arabic - Native / Mother Tongue

English - Fluent / Excellent

Own a Car

Any

Have Driving License

Any

Job Skills

• Must be decisive and self-starter with demonstrated ability to take initiatives and lead implementation till completion.
• Able to demonstrate clear and concise thought process, which is logical and innovative at the same time
• Highly adept at looking at all options and evaluating them quickly and efficiently
• Excellent ability to multi-task, running several projects and work streams at once
• Excellent Arabic & English spoken and written.
• High level of influencing skills across all areas and self-belief
• Excellent presentation development & delivery skills, demonstrated ability to interact with Senior Leadership.
• Advanced MS Excel usage.

About The Company