Senior Service Engineer

Schneider Electric; Al Jubayl; On-site; SAR 200,000 - 300,000; Full time

Job summary

A global technology company in Saudi Arabia seeks a skilled Service Engineer responsible for installation, maintenance, and troubleshooting of automation systems. The ideal candidate will have a background in engineering and extensive experience interfacing with customers. This role requires proactive problem-solving abilities and a focus on service quality. Join us in making a meaningful impact in automation and digitization. Apply now!

Qualifications

• Experience in the Automation control industry and/or related engineering experience.
• Extensive experience interfacing with customers and leading interactions.

Responsibilities

• Perform installation and commissioning of products.
• Troubleshoot complex mechanical and software failures.
• Prepare reports on product failure trends.
• Mentor and provide technical guidance to other engineers.

Skills

Automation control experience

Customer interaction skills

Problem-solving

Engineering knowledge

Education

Degree in Engineering (process, chemical, mechanical, industrial, electrical)

Job description

Job Overview

Provides customer‑site installation, servicing, training, troubleshooting, and upgrades for customers where the work requires system‑level knowledge and minimal oversight from others to resolve complex issues. Is accountable for developing professional (customer‑facing) capabilities that lead to project expansion opportunities for Invensys.

Responsibilities

1. Performs installation, startup and commissioning of Invensys products at the system level.
2. Performs preventive and remedial maintenance on non‑company instruments and/or systems.
3. Troubleshoots complex mechanical, hardware, software and systems failures using established procedures and determines the most cost‑effective repair/resolution to minimize customer downtime.
4. Prepares site reports detailing product failure trends and service reliability issues.
5. Develops moderately complex upgrade plans and leads upgrade projects.
6. Discusses instrument and system maintenance agreement details with customers to ensure understanding.
7. Consults with the customer and provides solutions for service or productivity issues.
8. Identifies “out of scope” situations that require re‑contracting or additional resources to meet customer needs, deliverables, and deadlines, and works with the Project Manager or Service leadership to address them.
9. Delegates tasks to Associate Service Engineers and Service Engineers to complete and monitors quality of team’s deliverables, as well as the team’s productivity.
10. Serves as a mentor and technical resource to Associate Service Engineers and Service Engineers.
11. Provides guidance to Service Engineers in handling difficult customer situations.
12. Disseminates and enforces organization standards (e.g., preparing test procedures, conducting FAT, SAT, updating documents and service reports) to maintain quality services.
13. Identifies business development opportunities that maximize margins and revenues for Invensys and positively impact the customer.
14. Supports Sales in the proposal process, including providing technical guidance and proposal review.

Qualifications

1. Experience in the Automation control industry and/or related engineering experience in disciplines such as process, chemical, mechanical, industrial, and/or electrical engineering with end‑users and/or EPCs (required).
2. Experience addressing system level issues (required).
3. Extensive experience interfacing with customers, and leading customer interactions, and dealing with difficult customer interactions (required).
4. Work experience in a global company.

Our Culture

Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

Company facts: €36 billion global revenue; +13% organic growth; 150,000+ employees in 100+ countries; #1 on the Global 100 World’s most sustainable corporations.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Equality, Diversity, and Ethics

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and “inclusion” is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here.

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.