Senior Service Delivery Lead – Cards & Payments

Synechron; Riyadh; On-site; SAR 250,000 - 450,000; Full time

Job summary

Synechron seeks a Service Delivery Manager (Cards & Payments) to lead end-to-end service delivery for payment applications in Riyadh. You will coordinate with clients, business stakeholders, and technology teams to ensure SLA/KPI compliance and smooth operations.

The role emphasizes incident/change management, production monitoring, and continuous improvement within a large financial services environment. Fluent Arabic is preferred. Immediate start is possible.

Qualifications

• 8+ years in IT service delivery or application management.
• Strong knowledge of Cards & Payments systems and related platforms.
• Experience with regulatory, compliance, and audit aspects in payments.

Responsibilities

• Manage end-to-end service delivery for Cards & Payments applications and platforms.
• Act as primary point of contact for clients, business stakeholders, and technology teams.
• Ensure adherence to SLAs, KPIs, and governance.
• Lead incident, problem, and change management for payment systems.
• Monitor production environments and ensure high availability of payment services.

Skills

IT Service Delivery

Production Support

Application Management

Cards & Payments

Card Issuing

Card Acquiring

Visa & Mastercard

ISO 8583

Payment Platforms

ITIL

Arabic language

Education

Bachelor’s or Master’s degree in Computer Science or Information Systems

Tools

Postilion

BASE24

SmartVista

PRIME

Way4

Job description

Synechron seeks a Service Delivery Manager (Cards & Payments) to lead end-to-end service delivery for payment applications in Riyadh. You will coordinate with clients, business stakeholders, and technology teams to ensure SLA/KPI compliance and smooth operations.

The role emphasizes incident/change management, production monitoring, and continuous improvement within a large financial services environment. Fluent Arabic is preferred. Immediate start is possible.