Senior Rider Experience & Engagement Lead

Hungerstation; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Job summary

Hungerstation in Riyadh is seeking an experienced Rider Operations Manager to enhance the rider experience across onboarding, engagement, and 3PL programs. You will collaborate with Marketing, Procurement and cross-functional teams to ensure policy compliance and high service levels.

The role covers branding logistics, governance, and resilience, with a focus on improving NPS and reducing churn through data-driven initiatives. A Bachelor's degree and 2–4 years' relevant experience are required.

Qualifications

• 2–4 years of relevant experience in rider/operations or related roles.
• Excellent communication and interpersonal skills.
• Ability to collaborate with cross-functional teams.

Responsibilities

• Onboard new riders and ensure understanding of policies and app functionalities.
• Collaborate with cross-functional teams to address rider concerns.
• Ensure rider compliance with policies and standards.
• Drive improvements in rider experience using NPS and churn metrics.
• Manage regional inventory planning and distribution for branding and safety equipment.
• Work with Marketing on design approvals and with Procurement on sourcing and cost optimization.
• Evaluate equipment quality to meet durability and safety standards.
• Design and track rider loyalty programs and incentives.
• Follow policies and promote Hungerstation values.

Skills

Excellent communication

Interpersonal skills

Cross-functional collaboration

Education

Bachelor's degree in a relevant field

Job description

Hungerstation in Riyadh is seeking an experienced Rider Operations Manager to enhance the rider experience across onboarding, engagement, and 3PL programs. You will collaborate with Marketing, Procurement and cross-functional teams to ensure policy compliance and high service levels.

The role covers branding logistics, governance, and resilience, with a focus on improving NPS and reducing churn through data-driven initiatives. A Bachelor's degree and 2–4 years' relevant experience are required.