Rider Onboarding & Training Lead

Delivery Hero; Riyadh; On-site; SAR 89,000 - 134,000; Full time

Job summary

Hungerstation, part of the Delivery Hero Group, is seeking a Rider onboarding, training and incubation lead in Riyadh. You will manage onboarding for riders, develop training curricula, and coordinate with 3PL partners to expand operations.

Ideal candidates have 2–4 years in logistics or e-commerce operations, strong project management and analytical skills, and the ability to drive training initiatives across teams.

Qualifications

• 2–4 years in logistics or e-commerce operations.
• Project management experience.
• Creative and critical thinker.
• Strong problem-solving and decision-making.
• Strong analysis and reporting skills.

Responsibilities

• Acquire new riders to serve business needs.
• Monitor 3PL KPIs and performance.
• Support 3PL companies with issues and obstacles.
• Prepare and implement a full logistical plan for new expansions of the company's services.
• Liaise regularly with business management to understand activities and implications for logistics.
• Prepare and analyze performance reports for strategic decision-making.
• Resolve critical logistics problems related to supply vs demand.
• Manage onboarding queue for shops with internal stakeholders and ensure processes are followed.
• Develop, maintain, and modernize training curricula for riders and 3PL operators.
• Champion deployment of training materials via HungerStation LMS for remote, on-demand education.
• Establish and scale partnerships with external institutions.
• Measure training efficacy through satisfaction scores and performance data.
• Follow daily operations to ensure work continuity.
• Prepare timely and accurate reports to meet requirements and standards.
• Ensure satisfaction of both internal and external customers.

Skills

Project management

Creativity

Critical thinking

Problem solving

Analysis

Education

Bachelor's degree

Job description

Hungerstation, part of the Delivery Hero Group, is seeking a Rider onboarding, training and incubation lead in Riyadh. You will manage onboarding for riders, develop training curricula, and coordinate with 3PL partners to expand operations.

Ideal candidates have 2–4 years in logistics or e-commerce operations, strong project management and analytical skills, and the ability to drive training initiatives across teams.