Senior Rider Experience & Engagement Specialist

AimGulf; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Job summary

Hungerstation, part of the Delivery Hero Group, invites applications for a Rider Experience Senior Specialist in Riyadh. You’ll lead onboarding sessions, partner with Marketing and Procurement, and drive improvements in rider policies and communications.

You will analyze rider feedback, track NPS, coordinate 3PL vendor engagements, and design incentive programs to boost morale and retention.

Qualifications

• 2–4 years of relevant experience.
• Bachelor’s degree in a relevant field is required.
• Excellent communication and interpersonal skills; ability to collaborate with cross-functional teams.

Responsibilities

• Conduct onboarding sessions for new riders, ensuring they understand policies and app functionalities.
• Collaborate with cross-functional teams to address rider concerns.
• Ensure riders comply with company policies and standards.
• Generate insights to drive continuous improvement in rider experience.
• Implement measures to track and improve rider satisfaction, including NPS and churn rates.
• Manage regional inventory planning, demand forecasting, and distribution logistics for branding and safety equipment.
• Partner with Marketing on design approvals and with Procurement on sourcing and vendor evaluations.
• Evaluate the technical and material quality of equipment to maintain safety and regulatory standards.
• Establish and optimize direct communication channels with the rider community.

Skills

Excellent communication

Interpersonal skills

Cross-functional collaboration

Education

Bachelor’s degree in a relevant field

Job description

Hungerstation, part of the Delivery Hero Group, invites applications for a Rider Experience Senior Specialist in Riyadh. You’ll lead onboarding sessions, partner with Marketing and Procurement, and drive improvements in rider policies and communications.

You will analyze rider feedback, track NPS, coordinate 3PL vendor engagements, and design incentive programs to boost morale and retention.