Rider Operations Lead - Logistics & Growth

Delivery Hero; Riyadh; On-site; SAR 167,400 - 223,200; Full time

Job summary

A global delivery platform is seeking a skilled individual for Rider Operations in Riyadh. This role involves optimizing delivery processes, managing rider satisfaction, and ensuring compliance with regulations. Candidates should have 6-8 years of relevant operations experience and a Bachelor's degree in Business Administration or Logistics. Strong leadership and interpersonal skills are vital, as the position requires managing rider operations and supporting efficient dispatch systems while contributing to strategic goals.

Qualifications

• 6 - 8 years of relevant experience in operations.
• Strong leadership and team management skills are essential.
• Knowledge of software tools for route optimization is necessary.

Responsibilities

• Optimize delivery processes and ensure rider satisfaction.
• Oversee rider operations and manage associated costs.
• Lead the communication and support for riders.

Skills

Excellent communication skills

Interpersonal skills

Leadership

Team management

Knowledge of software for route optimization

Education

Bachelor's degree in Business Administration

Master's degree in a relevant field

Tools

Route optimization software

Job description

A global delivery platform is seeking a skilled individual for Rider Operations in Riyadh. This role involves optimizing delivery processes, managing rider satisfaction, and ensuring compliance with regulations. Candidates should have 6-8 years of relevant operations experience and a Bachelor's degree in Business Administration or Logistics. Strong leadership and interpersonal skills are vital, as the position requires managing rider operations and supporting efficient dispatch systems while contributing to strategic goals.