Rider Onboarding & Training Lead (Logistics & LMS)

AimGulf; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Job summary

Hungerstation, part of the Delivery Hero Group, is seeking a professional to manage rider onboarding, training, and incubation in Saudi Arabia. The role focuses on logistical planning, 3PL performance management, and developing curricula to ensure efficiency and rider safety within the Saudi market.

The candidate will train riders, monitor KPIs, and coordinate with internal stakeholders to expand services while utilizing HungerStation LMS for remote, on-demand education.

Qualifications

• Bachelor’s degree in a relevant field is required.
• 2–4 years in logistics or e‑commerce operations.
• Strong project management and analytical skills.

Responsibilities

• Acquire new riders to support business needs.
• Monitor 3PL KPIs and performance.
• Support 3PL companies with issues and obstacles.
• Prepare and implement a full logistical plan for expansions.
• Liaise with business management to understand activities and implications for logistics.
• Prepare and analyze performance reports for strategic decision-making.
• Resolve logistics problems related to distribution of supply vs demand.
• Manage onboarding queue for shops with internal stakeholders.
• Develop and maintain training curricula for riders and 3PL operators.
• Champion deployment of training materials via HungerStation LMS for remote education.
• Establish and scale partnerships with external institutions.
• Measure training efficacy through satisfaction scores and performance data.

Skills

Project Management

Creativity and critical thinking

Problem-solving and decision making

Analysis and reporting skills

Education

Bachelor’s Degree in a relevant field

Job description

Hungerstation, part of the Delivery Hero Group, is seeking a professional to manage rider onboarding, training, and incubation in Saudi Arabia. The role focuses on logistical planning, 3PL performance management, and developing curricula to ensure efficiency and rider safety within the Saudi market.

The candidate will train riders, monitor KPIs, and coordinate with internal stakeholders to expand services while utilizing HungerStation LMS for remote, on-demand education.