Rider Experience Lead | Onboarding, Engagement & Insights

HungerStation | هنقرستيشن; Riyadh; On-site; SAR 90,000 - 150,000; Full time

Job summary

HungerStation | هنقرستيشن in Riyadh, Saudi Arabia is seeking a Rider Operations Specialist to drive onboarding, policy adherence, and cross-functional collaboration to enhance the rider experience.

You will monitor engagement metrics, support equipment and branding logistics, and work with Marketing and Procurement to optimize rider programs while upholding safety and regulatory standards.

Qualifications

• Onboard riders with policies and app use, ensuring understanding and compliance.
• Collaborate with marketing, supply, and operations teams to resolve rider issues.
• Maintain adherence to company policies and safety standards.

Responsibilities

• Onboard riders and educate them on policies and app features.
• Collaborate across teams to resolve rider concerns and improve processes.
• Ensure riders meet policies and quality standards.
• Generate insights to improve rider experience and satisfaction metrics (NPS, churn).
• Implement tracking of engagement and identify opportunities for program improvements.
• Oversee branding equipment logistics and regional inventory planning for riders.

Skills

Rider experience

Cross-functional collaboration

Communication skills

Onboarding

Policy adherence

Education

Bachelor’s degree

Job description

HungerStation | هنقرستيشن in Riyadh, Saudi Arabia is seeking a Rider Operations Specialist to drive onboarding, policy adherence, and cross-functional collaboration to enhance the rider experience.

You will monitor engagement metrics, support equipment and branding logistics, and work with Marketing and Procurement to optimize rider programs while upholding safety and regulatory standards.