Senior Network Incident & SLA Administrator

Wipro; Riyadh; Presencial; SAR 80 000 - 140 000; Tempo integral

Resumo da oferta

Wipro Limited in Riyadh is seeking a Lead Administrator L1 (Contract) to resolve high-priority incidents through advanced troubleshooting and ensure SLA compliance. You will analyze system performance trends and collaborate with internal and external stakeholders.

The role emphasizes capacity planning, disaster recovery exercises, and continuous improvement of tools and processes, with a focus on transparent reporting and cross-team coordination to keep services aligned with business needs.

Qualificações

• 5-8 years of experience in Network Data Admin.

Responsabilidades

• Triaging and resolution of high priority incident tickets, performing advanced troubleshooting to ensure timely closure.
• SLA Monitoring: ensure SLA compliance for assigned technology areas and proactive escalation management.
• Performance tuning and optimization: analyze system performance data, coordinate findings on system behaviour, and support capacity planning initiatives.
• Perform system improvements: create mitigation measures to evaluate new tools or improvements with technical teams.
• Handling disaster recovery: perform security assessments and recovery drills, and implement controls to ensure security standards compliance.
• Reporting and stakeholder engagement: participate in weekly and monthly service review meetings, provide updates on performance and issues, and support stakeholder communication.
• Team Management: collaborate with team members to resolve open tickets and service requests.
• Knowledge base and continuous learning: contribute to updating SOPs, knowledge articles and maintaining the knowledge repository.

Conhecimentos

Network Data Admin

Descrição da oferta de emprego

Wipro Limited in Riyadh is seeking a Lead Administrator L1 (Contract) to resolve high-priority incidents through advanced troubleshooting and ensure SLA compliance. You will analyze system performance trends and collaborate with internal and external stakeholders.

The role emphasizes capacity planning, disaster recovery exercises, and continuous improvement of tools and processes, with a focus on transparent reporting and cross-team coordination to keep services aligned with business needs.