LEAD ADMINISTRATOR L1(CONTRACT)

Wipro Limited; Riyadh; In loco; SAR 80.000 - 140.000; Tempo pieno

Descrizione del lavoro

Wipro Limited in Riyadh is seeking a Lead Administrator L1 (Contract) to resolve high-priority incidents through advanced troubleshooting and ensure SLA compliance. You will analyze system performance trends and collaborate with internal and external stakeholders.

The role emphasizes capacity planning, disaster recovery exercises, and continuous improvement of tools and processes, with a focus on transparent reporting and cross-team coordination to keep services aligned with business needs.

Competenze

• 5-8 years of experience in Network Data Admin.

Mansioni

• Triaging and resolution of high priority incident tickets, performing advanced troubleshooting to ensure timely closure.
• SLA Monitoring: ensure SLA compliance for assigned technology areas and proactive escalation management.
• Performance tuning and optimization: analyze system performance data, coordinate findings on system behaviour, and support capacity planning initiatives.
• Perform system improvements: create mitigation measures to evaluate new tools or improvements with technical teams.
• Handling disaster recovery: perform security assessments and recovery drills, and implement controls to ensure security standards compliance.
• Reporting and stakeholder engagement: participate in weekly and monthly service review meetings, provide updates on performance and issues, and support stakeholder communication.
• Team Management: collaborate with team members to resolve open tickets and service requests.
• Knowledge base and continuous learning: contribute to updating SOPs, knowledge articles and maintaining the knowledge repository.

Conoscenze

Network Data Admin

Descrizione del lavoro

Job Title: LEAD ADMINISTRATOR L1(CONTRACT)

City: Riyadh

State/Province: Riyadh Province

Posting Start Date: 10/27/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Purpose

The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders.

• Triaging and resolution of tickets-Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure.
• SLA Monitoring-Ensure SLA compliance for assigned technology areas and ensure proactive escalation management.
• Performance tuning and optimization-Analyse system performance data, coordinate findings on system behaviour, and support capacity planning initiatives to enhance overall system efficiency.
• Perform system Improvements-Create mitigation measures to evaluate new tools or improvements by collaborating with technical teams.
• Handling disaster recovery-Perform security assessments and recovery drills, and implement necessary controls to ensure compliance with established security standards.
• Reporting and stakeholder engagement-Participate in weekly and monthly service review meetings, provide updates on performance and issues, and support stakeholder communication to ensure transparency and service alignment.
• Team Management-Collaborate with team members to resolve open tickets and service requests.
• Knowledge base and continuous learning Contribute to updating SOPs, knowledge articles and maintaining the knowledge repository for the purpose of future ticket resolution.

Mandatory Skills: Network Data Admin.Experience: 5-8 Years.Reinvent your world. We are building a modern Wipro. We are an end-to‑end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.