Senior IT Operations Lead — 24/7 Cloud & Infra

OmniOps; Jeddah; On-site; SAR 260,000 - 340,000; Full time

Job summary

OmniOps is seeking an experienced Operations Manager to own the day-to-day delivery of a multi-tower managed-services engagement, based onsite in Jeddah. You will lead a blended onsite and offshore team, own ticket quality, and ensure adherence to SLAs and KPIs while coordinating with the client and Delivery Manager.

This senior, client-facing role requires strong ITIL knowledge, incident and change management expertise, and excellent stakeholder communication to drive continuous improvement and

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.
• 7+ years of experience in IT operations, managed services, infrastructure operations, or service delivery.
• Proven experience managing multi-tower IT environments (cloud, infrastructure, network, database, backup, virtualization).
• Strong knowledge of ITSM and ITIL practices (Incident, Problem, Change, SLA management).
• Experience managing 24x7 operations, shift rosters, and blended onsite/offshore teams.
• Demonstrated experience managing SLA and KPI performance in enterprise environments.

Responsibilities

• Own the day-to-day delivery of a multi-tower managed-services engagement.
• Lead a blended onsite and offshore team to meet SLAs and KPIs.
• Manage 24x7 NOC rotation, ticket quality, and change management processes.
• Coordinate onsite and offshore resources across delivery centers to ensure balanced task execution.
• Act as operational coordinator during major incidents and communicate with clients.

Skills

IT operations management

Incident management

Stakeholder management

Communication

Shift planning & scheduling

Education

Bachelor's degree in IT/CS/Engineering

Tools

ITSM platforms

Job description

OmniOps is seeking an experienced Operations Manager to own the day-to-day delivery of a multi-tower managed-services engagement, based onsite in Jeddah. You will lead a blended onsite and offshore team, own ticket quality, and ensure adherence to SLAs and KPIs while coordinating with the client and Delivery Manager.

This senior, client-facing role requires strong ITIL knowledge, incident and change management expertise, and excellent stakeholder communication to drive continuous improvement and