SaaS Platform Operations Lead

Confidential Government; Riyadh; On-site; SAR 300,000 - 540,000; Full time

Job summary

Confidential Government in Riyadh is seeking a Technical Operations Manager to lead delivery, stability, and continuous improvement of a SaaS platform. You will collaborate with Product, Frontend, Backend, QA, DevOps, and business stakeholders to ensure the platform is delivered efficiently, operates reliably, and scales to meet user and business needs.

The role requires coordinating end-to-end delivery, incident management, and production readiness while translating business needs into

Qualifications

• 4+ years in technical operations, engineering management, technical delivery, product operations, or a related role.
• Proven experience working on a SaaS, cloud, B2B platform, or digital product.
• Strong understanding of Frontend, Backend, APIs, system integrations, cloud environments, and software delivery lifecycle.
• Experience coordinating or leading multidisciplinary technical teams.
• Familiarity with Agile delivery, release management, production support, and incident management.

Responsibilities

• Lead the day-to-day technical operations of a SaaS platform.
• Coordinate cross-functional Frontend, Backend, QA, DevOps, and Product teams.
• Oversee end-to-end delivery from requirements and development through testing, release, production readiness, and post-release support.
• Manage technical dependencies, priorities, risks, incidents, and release plans.
• Monitor platform performance, availability, operational KPIs, and service quality.
• Support API integrations with external systems and partners.
• Drive issue resolution, root-cause analysis, process improvement, and operational excellence.
• Translate business needs into clear technical priorities and ensure alignment across stakeholders.

Skills

Ops management

Engineering leadership

SaaS delivery

Cloud environments

APIs & integrations

Agile delivery

Stakeholder mgmt

Tools

AWS

Docker

Kubernetes

CI/CD

Git

Job description

Confidential Government in Riyadh is seeking a Technical Operations Manager to lead delivery, stability, and continuous improvement of a SaaS platform. You will collaborate with Product, Frontend, Backend, QA, DevOps, and business stakeholders to ensure the platform is delivered efficiently, operates reliably, and scales to meet user and business needs.

The role requires coordinating end-to-end delivery, incident management, and production readiness while translating business needs into