Senior IT Engineer - IT Support

Parsons; Riyadh; On-site; SAR 180,000 - 300,000; Full time

Job summary

Parsons in Riyadh, Saudi Arabia, seeks a Senior IT Engineer (Saudi National) to provide first-line IT support to employees, troubleshoot software and network issues, and maintain workplace technology. The role covers on-site and remote users with a practical, hands-on approach to resolving problems.

You will coordinate daily service requests, assist with preventive maintenance, manage antivirus systems, and ensure data integrity.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related technical discipline preferred.
• Over eight years of experience in technical operations or IT support preferred.
• Experience in user software testing, software evaluation, and operational procedures in a networked environment preferred.
• Ability to deliver effective technical assistance to both on-site and remote users.
• Strong troubleshooting skills and ability to resolve issues before escalation.
• Good verbal and written communication, coordinating IT requests.
• Ability to work independently while collaborating with team members.

Responsibilities

• Provide first-line technical support to employees contacting IT help desk by phone or email.
• Respond to user inquiries and troubleshoot tickets for on-site and remote employees.
• Investigate reported problems, identify causes, evaluate solutions, implement resolutions.
• Diagnose application malfunctions and restore normal system functionality.
• Review help desk ticket trends to identify recurring problems and improve troubleshooting.
• Assist with preventive maintenance for computers and network equipment.
• Maintain antivirus systems and data protection measures.
• Coordinate routine IT service requests, including user account creation/deletion and email group maintenance.
• Test potential solutions and verify issue resolution.
• Address problems independently where possible and escalate when needed.

Skills

Bachelor's degree in IT/CS

8+ years IT support

Troubleshooting

On-site & remote support

User software testing

Communication skills

Independent teamwork

Education

Bachelor's degree in Information Technology or Computer Science

Job description

Senior IT Engineer - IT Support Job Snapshot - Role: Senior IT Engineer - Location: Riyadh, Saudi Arabia - Industry: I T and Services - Function: Desktop Service and Support - Experience: 8 years preferred - Job Type: Full Time - Work Arrangement: On-site

Position Overview

Parsons is seeking a talented Senior IT Engineer (Saudi National) to join its team in Riyadh, Saudi Arabia. This position focuses on providing technical assistance to end users, resolving IT support requests, troubleshooting software and network-related issues, and supporting the reliable operation of workplace technology. The successful candidate will assist both on-site and remote users, investigate technical problems, coordinate daily IT service requests, and contribute to preventive maintenance activities. The role requires strong troubleshooting abilities, effective communication, and a practical approach to resolving technical issues.

Job Details

• Country: Saudi Arabia
• City: Riyadh
• Industry: I T and Services
• Function: Desktop Service and Support
• Salary: Not disclosed
• Gender: No Preference
• Candidate Nationality: Saudi National
• Job Type: Full Time
• Work Arrangement: On-site

What You 'll Be Doing

• Provide first-line technical support to employees contacting the IT help desk by telephone or email.
• Respond to user inquiries and troubleshoot help desk tickets for employees working on-site and remotely.
• Investigate reported technical problems, identify underlying causes, evaluate possible solutions, and implement appropriate resolutions.
• Diagnose application malfunctions and operational issues to restore normal system functionality.
• Review and analyze help desk ticket trends to identify recurring technical problems and support effective troubleshooting.
• Assist with preventive maintenance activities for computers and network equipment.
• Maintain company antivirus systems and support measures designed to protect data integrity.
• Coordinate routine IT service requests, including user account creation and deletion, email group maintenance, and other administrative IT tasks.
• Test potential solutions and verify that reported issues have been resolved appropriately.
• Address technical problems independently where possible and elevate issues when additional assistance is required.

What Required Skills You 'll Bring

• A bachelor 's degree in Information Technology, Computer Science, or a related technical discipline is preferred.
• More than eight years of experience in technical operations or an IT support environment is preferred.
• Experience in user software testing, software evaluation, and operational procedures within a networked environment is strongly preferred.
• Ability to deliver effective technical assistance to both on-site and remote users.
• Strong computer troubleshooting skills, including diagnosing and resolving technical issues before escalation.
• Good analytical and problem-solving abilities to investigate system and application-related problems.
• Effective verbal and written communication skills when assisting users and coordinating IT requests.
• Ability to manage technical responsibilities independently while collaborating effectively with other team members.

Technical Support and Operational Focus

The Senior IT Engineer will support day-to-day IT operations by addressing user requests, maintaining essential workplace technology, and assisting with technical issue resolution. A key part of the position involves understanding user-reported problems, selecting suitable troubleshooting methods, and ensuring that appropriate corrective actions are implemented. The role also includes monitoring recurring support issues and assisting with routine maintenance to help maintain dependable IT services.

Why Join Parsons

At Parsons, employees are encouraged to contribute their expertise, work collaboratively, and develop their professional capabilities. The company emphasizes valuing people, embracing agility, and supporting growth across its teams. This position provides an opportunity to apply established IT support experience while contributing to technical operations, end-user assistance, and the maintenance of workplace technology.

About Parsons

Parsons Corporation promotes a collaborative professional environment focused on innovation, employee development, and delivering effective solutions. The company is committed to equal employment opportunity and supporting employee wellbeing and professional growth. Parsons also advises applicants to remain alert to fraudulent recruitment practices. Information about recruitment fraud and reporting procedures is available at https://www.parsons.com/fraudulent-recruitment/.