Senior Field Service Engineer - Diagnostics & Training

Canon EMEA

Riyadh

On-site

SAR 90,000 - 120,000

Full time

3 hours ago

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Benefits offered by this job

Competitive salary and benefits

Flexible hours

Hybrid working model (where applicable

Professional development and training

Job summary

Canon Middle East FZ LLC, the Canon Europe affiliate, operates the Middle East hub and supports the Kingdom of Saudi Arabia from regional offices. The role focuses on giving first-line troubleshooting for Canon products, achieving high first-time fix rates, and reporting via CAESAR coding.

You will optimize stock and identify commercial opportunities while supporting the Sales/Marketing teams. Based in Riyadh, the engineer contributes to service performance and customer satisfaction, training

Qualifications

University degree or diploma in electronics, mechanics or software.
Relevant experience in the service industry.
Demonstrates high technical aptitude with fault-finding skills.
Good customer handling and communication abilities.
Awareness to represent Canon professionally.

Responsibilities

Provide first line troubleshooting on the majority of standalone and connected Canon products.
Achieve high first-time fix rate with cost-effective labour and parts use.
Report labour and parts investment using CAESAR coding.
Optimize stock inventory and rotation, balancing returns to fit visits.
Signal commercial opportunities to Sales and Marketing via Onsite-Insight.
Contribute to team development and overall service performance.
Understand customer requirements to support Canon's Solution Business Strategy.
Liaise with account managers on customer issues.
Identify super-users and train on Canon products and software, including drivers and features.
Seek opportunities to develop other areas of the client’s business with the account manager.