Remote Service Engineer - Hardware & Firmware Support

Canon EMEA; Jeddah; On-site; SAR 80,000 - 120,000; Full time

Job summary

Canon EMEA is seeking a Service Engineer in Jeddah to provide cost-effective maintenance and optimize hardware performance across the Canon portfolio. Responsibilities include remote support, firmware upgrades, and coordinating with account managers to meet customer needs.

You will diagnose issues, aim for high first-time fix rates, and contribute to service performance improvements while adhering to safety guidelines and reporting via CAESAR coding.

Qualifications

• Engineering degree or diploma in electronics, mechanics or software.
• Relevant experience in the service industry.
• Experience understanding and following health and safety guidelines.
• Demonstrates a high technical aptitude with fault-finding skills.
• Good customer handling and communication skills; able to instruct customers.
• Team player focused on optimizing team output.
• Good commercial insight and business acumen.
• Awareness to represent Canon at all times (behavior, communication, and appearance).
• Current GCC driving license.

Responsibilities

• Provide first line troubleshooting on most standalone and connected products.
• Achieve high first-time fix rate and minimize recalls with cost-effective labor and parts.
• Report labor and parts investment using CAESAR coding.
• Optimize stock inventory, rotation, and balance against RTf visits.
• Signal commercial opportunities to Sales/Marketing using OnSite-InSight.
• Contribute to ongoing development of the team and service performance.
• Understand customer requirements to support Canon's Solution Business Strategy.
• Liaise with account manager on customer issues.
• Identify super-users and train on Canon products and software, including printer drivers and features.

Skills

Customer communication

Teamwork

Problem solving

Think outside the box

Communication skills

Education

Engineering Degree or Diploma (electronics, mechanics, and software)

Job description

Canon EMEA is seeking a Service Engineer in Jeddah to provide cost-effective maintenance and optimize hardware performance across the Canon portfolio. Responsibilities include remote support, firmware upgrades, and coordinating with account managers to meet customer needs.

You will diagnose issues, aim for high first-time fix rates, and contribute to service performance improvements while adhering to safety guidelines and reporting via CAESAR coding.