CKSA_Resident Engineer_Riyadh

Canon EMEA; Riyadh; On-site; SAR 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary and benefits

Flexible hours

Hybrid working model (where applicable

Professional development and training

Job summary

Canon Middle East FZ LLC, the Canon Europe affiliate, operates the Middle East hub and supports the Kingdom of Saudi Arabia from regional offices. The role focuses on giving first-line troubleshooting for Canon products, achieving high first-time fix rates, and reporting via CAESAR coding.

You will optimize stock and identify commercial opportunities while supporting the Sales/Marketing teams. Based in Riyadh, the engineer contributes to service performance and customer satisfaction, training

Qualifications

• University degree or diploma in electronics, mechanics or software.
• Relevant experience in the service industry.
• Demonstrates high technical aptitude with fault-finding skills.
• Good customer handling and communication abilities.
• Awareness to represent Canon professionally.

Responsibilities

• Provide first line troubleshooting on the majority of standalone and connected Canon products.
• Achieve high first-time fix rate with cost-effective labour and parts use.
• Report labour and parts investment using CAESAR coding.
• Optimize stock inventory and rotation, balancing returns to fit visits.
• Signal commercial opportunities to Sales and Marketing via Onsite-Insight.
• Contribute to team development and overall service performance.
• Understand customer requirements to support Canon's Solution Business Strategy.
• Liaise with account managers on customer issues.
• Identify super-users and train on Canon products and software, including drivers and features.
• Seek opportunities to develop other areas of the client’s business with the account manager.

Skills

Results orientation

Customer focus

Ownership

Team player

Courage & conviction

People orientation

Health & safety awareness

Technical fault-finding

Customer instruction

Team optimization

Commercial insight

Professional representation

Canon product familiarity

Education

University Degree or Diploma in electronics, mechanics or software

Tools

CAESAR coding

Job description

• To provide first line trouble shooting (root cause of problems) on the vast majority of standalone and connected Products within their portfolio.
• To achieve a high first-time fix rate and minimum recalls with the most cost-effective use of labor time and parts.
• Report about labor and parts investment, counter-reading by using CAESAR (Canon European Service Admin Coding) coding structure.
• Optimize the stock inventory and rotation and balance this against return to fit (RTF) visits.
• Signal commercial opportunities to the sales and Marketing department by using ‘Onsite-Insight’.
• Make contributions to the ongoing development of the team and overall service performance.
• Fully understand the customer requirements to support the functional approach of the Solution Business Strategy.
• Liaise and report back to relevant account manager on customer issues.
• Identify super-users and provide appropriate training on Canon products installed and software as appropriate, including printer drivers and features.
• Look for opportunities to develop other areas of the clients business and liaise with the account manager accordingly.

Responsibilities

• To provide first line trouble shooting (root cause of problems) on the vast majority of standalone and connected Products within their portfolio.
• To achieve a high first-time fix rate and minimum recalls with the most cost-effective use of labor time and parts.
• Report about labor and parts investment, counter-reading by using CAESAR (Canon European Service Admin Coding) coding structure.
• Optimize the stock inventory and rotation and balance this against return to fit (RTF) visits.
• Signal commercial opportunities to the sales and Marketing department by using ‘Onsite-Insight’.
• Make contributions to the ongoing development of the team and overall service performance.
• Fully understand the customer requirements to support the functional approach of the Solution Business Strategy.
• Liaise and report back to relevant account manager on customer issues.
• Identify super-users and provide appropriate training on Canon products installed and software as appropriate, including printer drivers and features.
• Look for opportunities to develop other areas of the clients business and liaise with the account manager accordingly.

Qualifications

Canon Core Behaviours

• Drive for results
• Focus on the Customer
• Take ownership and accountability
• Act as a team player
• Shows courage and conviction
• People orientated
• Caring for self and others
• University Degree or Diploma (electronics, mechanics and software)
• Relevant experience in the service industry
• Experience in understanding and following health and safety guidelines.
• Demonstrates a high technical aptitude with excellent fault-finding skills.
• Good customer handling and communication skills. Able to give customer instruction.
• Team player that focuses on optimizing the team output
• Good commercial insight and business acumen
• Awareness to represent Canon as a company always (behavior, communication, and presentation / appearance)

About Us

Canon Middle East FZ LLC , a subsidiary of Canon Europe, is the operational headquarters for Canon in the Middle East based in Dubai, UAE.

At Canon, we’ve been inspiring people to capture and share their world for over 85+ years. As a global leader in imaging and innovation, we’re driven by bold ideas, collaboration, and a commitment to making a positive impact. From cameras to commercial printers, and business consultancy to healthcare technologies, Canon enriches lives and businesses through imaging innovation. Canon's corporate philosophy is Kyosei – 'living and working together for the common good'. Canon invests heavily in R&D, delivering the richest and most innovative products and services to satisfy customers' creative needs. From amateur photographers to professional print companies, Canon enables each customer to realize their own passion for image. Further information about Canon Middle East is available at www.canon-me.com

With a strong presence across Middle East for over 25 years, our regional sales offices in UAE, KSA & Qatar support operations across Middle East markets. We’re proud of our diverse, inclusive culture and our philosophy of Kyosei – living and working together for the common good.

Why Join Us?

• Be part of a diverse and energetic team, where 37+ nationalities work together with a common goal.
• Enjoy a competitive salary, comprehensive benefits, flexible hours, a hybrid working model, and opportunities for professional development.
• Benefit from continuous learning with access to extensive online resources and tailored development programs.
• Join a company that truly values sustainability, inclusion, and your personal growth.