Onsite Field Service Engineer – Imaging & Printers

Canon; Riyadh; On-site; SAR 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid working model

Competitive salary

Flexible hours

Professional development

Job summary

Canon Middle East FZ LLC, based in Dubai with regional presence, seeks a Service Co-ordinator in Riyadh to provide first-line troubleshooting for a broad product portfolio and to drive high first-time fix rates.

The role reports to the account manager, optimizes stock and uses CAESAR coding, while identifying opportunities for the sales and marketing teams. A university degree in electronics, mechanics or software and strong customer communication are essential; hybrid working is offered.

Qualifications

• University degree in electronics, mechanics or software.
• Strong customer handling and communication skills.
• Demonstrates high technical aptitude with fault-finding skills.
• Experience in following health and safety guidelines.

Responsibilities

• Provide first line trouble shooting on standalone and connected products.
• Achieve high first-time fix rate and minimize recalls.
• Report labor and parts investment using CAESAR coding.
• Optimize stock inventory and balance with RTB visits.
• Signal commercial opportunities to Sales and Marketing using Onsite-Insight.
• Contribute to team development and service performance.
• Understand customer requirements to support the business strategy.
• Liaise with account manager on customer issues.
• Identify super-users and provide training on Canon products and software.

Skills

Customer handling

Communication skills

Team player

Fault finding

Education

University Degree

Tools

CAESAR coding

Job description

Canon Middle East FZ LLC, based in Dubai with regional presence, seeks a Service Co-ordinator in Riyadh to provide first-line troubleshooting for a broad product portfolio and to drive high first-time fix rates.

The role reports to the account manager, optimizes stock and uses CAESAR coding, while identifying opportunities for the sales and marketing teams. A university degree in electronics, mechanics or software and strong customer communication are essential; hybrid working is offered.