CKSA_Resident Engineer_Riyadh

Canon; Riyadh; On-site; SAR 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid working model

Competitive salary

Flexible hours

Professional development

Job summary

Canon Middle East FZ LLC, based in Dubai with regional presence, seeks a Service Co-ordinator in Riyadh to provide first-line troubleshooting for a broad product portfolio and to drive high first-time fix rates.

The role reports to the account manager, optimizes stock and uses CAESAR coding, while identifying opportunities for the sales and marketing teams. A university degree in electronics, mechanics or software and strong customer communication are essential; hybrid working is offered.

Qualifications

• University degree in electronics, mechanics or software.
• Strong customer handling and communication skills.
• Demonstrates high technical aptitude with fault-finding skills.
• Experience in following health and safety guidelines.

Responsibilities

• Provide first line trouble shooting on standalone and connected products.
• Achieve high first-time fix rate and minimize recalls.
• Report labor and parts investment using CAESAR coding.
• Optimize stock inventory and balance with RTB visits.
• Signal commercial opportunities to Sales and Marketing using Onsite-Insight.
• Contribute to team development and service performance.
• Understand customer requirements to support the business strategy.
• Liaise with account manager on customer issues.
• Identify super-users and provide training on Canon products and software.

Skills

Customer handling

Communication skills

Team player

Fault finding

Education

University Degree

Tools

CAESAR coding

Job description

• Locations Nimr Al Nakheel centre, Imam Saud Bin Abdul,, Riyadh, SA
• Job Function Co-ordinator

About Us

Canon Middle East FZ LLC , a subsidiary of Canon Europe, is the operational headquarters for Canon in the Middle East based in Dubai, UAE.

At Canon, we've been inspiring people to capture and share their world for over 85+ years. As a global leader in imaging and innovation, we're driven by bold ideas, collaboration, and a commitment to making a positive impact. From cameras to commercial printers, and business consultancy to healthcare technologies, Canon enriches lives and businesses through imaging innovation. Canon's corporate philosophy is Kyosei - 'living and working together for the common good'. Canon invests heavily in R&D, delivering the richest and most innovative products and services to satisfy customers' creative needs. From amateur photographers to professional print companies, Canon enables each customer to realize their own passion for image. Further information about Canon Middle East is available at www.canon-me.com

With a strong presence across Middle East for over 25 years, our regional sales offices in UAE, KSA & Qatar support operations across Middle East markets. We're proud of our diverse, inclusive culture and our philosophy of Kyosei - living and working together for the common good.

Why Join Us?

• Be part of a diverse and energetic team, where 37+ nationalities work together with a common goal.
• Enjoy a competitive salary, comprehensive benefits, flexible hours, a hybrid working model, and opportunities for professional development.
• Benefit from continuous learning with access to extensive online resources and tailored development programs.
• Join a company that truly values sustainability, inclusion, and your personal growth.

Does this seem like a great fit for your career journey? Read the job description carefully and submit your application. We are excited to hear from you!

Responsibilities

To provide first line trouble shooting (root cause of problems) on the vast majority of standalone and connected Products within their portfolio.

To achieve a high first-time fix rate and minimum recalls with the most cost-effective use of labor time and parts.

Report about labor and parts investment, counter-reading by using CAESAR (Canon European Service Admin Coding) coding structure.

Optimize the stock inventory and rotation and balance this against return to fit (RTF) visits.

Signal commercial opportunities to the sales and Marketing department by using 'Onsite-Insight'.

Make contributions to the ongoing development of the team and overall service performance.

Fully understand the customer requirements to support the functional approach of the Solution Business Strategy.

Liaise and report back to relevant account manager on customer issues.

Identify super-users and provide appropriate training on Canon products installed and software as appropriate, including printer drivers and features.

Look for opportunities to develop other areas of the clients business and liaise with the account manager accordingly.

Qualifications

Canon Core Behaviours

• Drive for results
• Focus on the Customer
• Take ownership and accountability
• Act as a team player
• Shows courage and conviction
• People orientated
• Caring for self and others

University Degree or Diploma (electronics, mechanics and software)

Relevant experience in the service industry

Experience in understanding and following health and safety guidelines.

Demonstrates a high technical aptitude with excellent fault-finding skills.

Good customer handling and communication skills. Able to give customer instruction.

Team player that focuses on optimizing the team output

Good commercial insight and business acumen

Awareness to represent Canon as a company always (behavior, communication, and presentation / appearance)