Front Office Supervisor: Lead & Elevate Guest Experiences

SLS; Medina; On-site; SAR 78,000 - 123,000; Full time

Job summary

SLS is seeking an experienced Front Office Supervisor to oversee daily guest operations at our luxury hotel in Medina. You will supervise the front desk team, ensure seamless arrivals and departures, and maintain the highest service standards to deliver memorable experiences for VIP guests.

Ideal candidates have at least 2 years in front office roles within upscale properties, supervisory experience, and a Diploma in Hospitality Management.

Qualifications

• Minimum 2 years in Front Office or guest-facing operations at a luxury five-star or lifestyle hotel.
• Supervisory experience preferred.
• Experience with Opera Cloud PMS or similar hotel management systems.

Responsibilities

• Oversee daily Front Office operations including guest arrivals, departures, room assignments and cashiering.
• Lead and support Front Office colleagues to ensure consistent service standards and smooth daily operations.
• Welcomes VIPs and returning guests, ensuring personalized and memorable experiences.
• Handle guest requests, concerns and complaints professionally, ensuring timely resolution and follow-up.
• Conduct daily briefings and maintain effective communication across shifts and departments.

Skills

Guest service leadership

Communication skills

Organizational skills

Problem-solving

Team leadership

Education

Diploma in Hospitality Management

Tools

Opera Cloud PMS

Job description

SLS is seeking an experienced Front Office Supervisor to oversee daily guest operations at our luxury hotel in Medina. You will supervise the front desk team, ensure seamless arrivals and departures, and maintain the highest service standards to deliver memorable experiences for VIP guests.

Ideal candidates have at least 2 years in front office roles within upscale properties, supervisory experience, and a Diploma in Hospitality Management.