Saudi National IT Support Specialist for Riyadh Project

WSP; Riyadh; On-site; SAR 78,000 - 123,000; Full time

Job summary

WSP in Riyadh is seeking a Saudi National IT Support Specialist to deliver reliable IT support across office and site locations for a major roads and highways project. You will maintain Windows 10/11 environments, Microsoft 365, and collaboration tools while ensuring business continuity and adherence to cybersecurity standards.

You will work with project teams, coordinate with corporate IT, and support onboarding, asset management, and site deployments.

Qualifications

• Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related discipline.
• Minimum 5 years of experience in IT support, service desk, desktop support, or infrastructure support roles.
• Experience supporting engineering consultancies, infrastructure projects, construction projects, or large corporate environments is preferred.
• Experience working in multi-user environments and supporting both office and site-based personnel.
• Strong knowledge of Microsoft Windows operating systems and Microsoft 365.

Responsibilities

• Provide first and second-line IT support for project staff and stakeholders.
• Diagnose and resolve hardware, software, network, and system-related issues.
• Configure, install, maintain, and troubleshoot desktops, laptops, printers, scanners, mobile devices, and peripheral equipment.
• Support Microsoft Windows operating systems and Microsoft 365 applications, including Outlook, Teams, SharePoint, Excel, PowerPoint, and Word.
• Manage user accounts, password resets, permissions, and access rights.
• Provide onboarding and offboarding support for project personnel.
• Maintain high levels of customer service while ensuring timely resolution of IT issues.
• Record, monitor, and close support tickets in accordance with service delivery standards.

Education

Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related discipline

Tools

Active Directory

Azure Active Directory

Exchange Online

SharePoint

Microsoft 365

Job description

WSP in Riyadh is seeking a Saudi National IT Support Specialist to deliver reliable IT support across office and site locations for a major roads and highways project. You will maintain Windows 10/11 environments, Microsoft 365, and collaboration tools while ensuring business continuity and adherence to cybersecurity standards.

You will work with project teams, coordinate with corporate IT, and support onboarding, asset management, and site deployments.