SAP Service Delivery Coordinator

Next Ventures; Riyadh; Hybrid; SAR 250,000 - 380,000; Full time

Job summary

Next Ventures in Riyadh, Saudi Arabia, is seeking an experienced SAP Service Delivery Coordinator to support a major SAP customer. The role sits between the customer, SAP consultants and the delivery management team, coordinating day-to-day service delivery and ensuring tickets, SLAs and escalations are managed effectively.

The position starts onsite with a hybrid model and transitions toward remote work as the engagement progresses.

Qualifications

• Strong understanding of SAP applications and delivery processes
• Previous experience in SAP Service Delivery, AMS, Operations, PMO or Delivery Coordination
• Strong stakeholder and customer management skills
• Experience managing tickets, SLAs, suppliers and escalations
• Confident working with both technical and functional SAP teams
• Strong communication and organisational skills
• Willingness to work onsite in Riyadh initially

Responsibilities

• Coordinate SAP delivery activities, tickets and customer requests
• Prioritise workloads and track progress against agreed SLAs
• Coordinate SAP consultants and supplier resources
• Support governance meetings, reporting and escalations
• Coordinate Change Requests, technical specifications and effort estimates
• Act as a key customer-facing point of contact for delivery-related matters
• Support resource planning, transitions and consultant replacements
• Identify opportunities for service improvement and optimisation

Job description

SAP Service Delivery Coordinator

Location: Riyadh, Saudi Arabia

Start: ASAP

Duration: Until August 2027

Working Model: Hybrid / Onsite, transitioning to remote

We are looking for an experienced SAP Service Delivery Coordinator to support a major SAP customer in Riyadh.

The role will sit between the customer, SAP consultants and the delivery management team, coordinating day-to-day service delivery and ensuring tickets, SLAs, resources and escalations are managed effectively.

Key Responsibilities

• Coordinate SAP delivery activities, tickets and customer requests


• Prioritise workloads and track progress against agreed SLAs


• Coordinate SAP consultants and supplier resources


• Support governance meetings, reporting and escalations


• Coordinate Change Requests, technical specifications and effort estimates


• Act as a key customer-facing point of contact for delivery-related matters


• Support resource planning, transitions and consultant replacements


• Identify opportunities for service improvement and optimisation

Requirements

• Strong understanding of SAP applications and delivery processes


• Previous experience in SAP Service Delivery, AMS, Operations, PMO or Delivery Coordination


• Strong stakeholder and customer management skills


• Experience managing tickets, SLAs, suppliers and escalations


• Confident working with both technical and functional SAP teams


• Strong communication and organisational skills


• Willingness to work onsite in Riyadh initially

Onsite Requirement

The initial period will involve approximately 3 months onsite in Riyadh, followed by a 1 week remote / 1 week onsite rotation. The position is expected to become fully remote following customer confirmation.

Suitable backgrounds could include: SAP Service Delivery Manager, SAP AMS Coordinator, SAP Operations Manager, SAP Delivery Manager, SAP PMO or SAP Service Manager.