SAP Service Delivery Coordinator

Client of Next Ventures Limited; Riyadh; Hybrid; SAR 180,000 - 240,000; Full time

Job summary

Client of Next Ventures Limited is seeking an experienced SAP Service Delivery Coordinator to support a major SAP customer in Riyadh. You will sit between customer SAP consultants and the delivery management team, coordinating day-to-day service delivery and ensuring tickets, SLAs, resources and escalations are managed effectively.

The role requires strong SAP knowledge, delivery coordination experience, and excellent stakeholder management.

Qualifications

• Strong understanding of SAP applications and delivery processes.
• Experience in SAP Service Delivery, AMS, Operations, PMO or Delivery Coordination.
• Experience managing tickets, SLAs, suppliers and escalations.
• Excellent stakeholder management and communication skills.
• Willingness to work onsite in Riyadh initially.
• Strong organisational skills.

Responsibilities

• Coordinate SAP delivery activities, tickets and customer requests.
• Prioritise workloads and track progress against SLAs.
• Coordinate SAP consultants and supplier resources.
• Support governance meetings, reporting and escalations.
• Coordinate Change Requests, technical specifications and effort estimates.
• Act as a key customer-facing point of contact for delivery-related matters.
• Support resource planning, transitions and consultant replacements.
• Identify opportunities for service improvement and optimisation.

Skills

SAP knowledge

Stakeholder management

Communication

Organisational skills

SLA management

Tools

SAP

Job description

nbsp SAP Service Delivery Coordinator Practice SAP Technologies SAP Technology Jobs Location Riyadh Saudi Arabia Type Contract SAP Service Delivery Coordinator Location Riyadh Saudi Arabia Start ASAP Duration Until August 2027 Working Model Hybrid Onsite transitioning to remote

We are looking for an experienced SAP Service Delivery Coordinator to support a major SAP customer in Riyadh The role will sit between the customer SAP consultants and the delivery management team coordinating day-to-day service delivery and ensuring tickets SLAs resources and escalations are managed effectively

Key Responsibilities

• Coordinate SAP delivery activities tickets and customer requests
• Prioritise workloads and track progress against agreed SLAs
• Coordinate SAP consultants and supplier resources
• Support governance meetings reporting and escalations
• Coordinate Change Requests technical specifications and effort estimates
• Act as a key customer-facing point of contact for delivery-related matters
• Support resource planning transitions and consultant replacements
• Identify opportunities for service improvement and optimisation

Requirements

• Strong understanding of SAP applications and delivery processes
• Previous experience in SAP Service Delivery, AMS, Operations, PMO or Delivery Coordination
• Strong stakeholder and customer management skills
• Experience managing tickets, SLAs, suppliers and escalations
• Confident working with both technical and functional SAP teams
• Strong communication and organisational skills
• Willingness to work onsite in Riyadh initially

Onsite Requirement The initial period will involve approximately 3 months onsite in Riyadh, followed by a 1 week remote / 1 week onsite rotation. The position is expected to become fully remote following customer confirmation.

Suitable backgrounds could include: SAP Service Delivery Manager, SAP AMS Coordinator, SAP Operations Manager, SAP Delivery Manager, SAP PMO or SAP Service Manager.