SAP Service Delivery Coordinator — Hybrid to Remote (Riyadh)

Client of Next Ventures Limited; Riyadh; Hybrid; SAR 180,000 - 240,000; Full time

Job summary

Client of Next Ventures Limited is seeking an experienced SAP Service Delivery Coordinator to support a major SAP customer in Riyadh. You will sit between customer SAP consultants and the delivery management team, coordinating day-to-day service delivery and ensuring tickets, SLAs, resources and escalations are managed effectively.

The role requires strong SAP knowledge, delivery coordination experience, and excellent stakeholder management.

Qualifications

• Strong understanding of SAP applications and delivery processes.
• Experience in SAP Service Delivery, AMS, Operations, PMO or Delivery Coordination.
• Experience managing tickets, SLAs, suppliers and escalations.
• Excellent stakeholder management and communication skills.
• Willingness to work onsite in Riyadh initially.
• Strong organisational skills.

Responsibilities

• Coordinate SAP delivery activities, tickets and customer requests.
• Prioritise workloads and track progress against SLAs.
• Coordinate SAP consultants and supplier resources.
• Support governance meetings, reporting and escalations.
• Coordinate Change Requests, technical specifications and effort estimates.
• Act as a key customer-facing point of contact for delivery-related matters.
• Support resource planning, transitions and consultant replacements.
• Identify opportunities for service improvement and optimisation.

Skills

SAP knowledge

Stakeholder management

Communication

Organisational skills

SLA management

Tools

SAP

Job description

Client of Next Ventures Limited is seeking an experienced SAP Service Delivery Coordinator to support a major SAP customer in Riyadh. You will sit between customer SAP consultants and the delivery management team, coordinating day-to-day service delivery and ensuring tickets, SLAs, resources and escalations are managed effectively.

The role requires strong SAP knowledge, delivery coordination experience, and excellent stakeholder management.