SAP Service Delivery Lead - SLA & Coordination

Next Ventures; Riyadh; Hybrid; SAR 250,000 - 380,000; Full time

Job summary

Next Ventures in Riyadh, Saudi Arabia, is seeking an experienced SAP Service Delivery Coordinator to support a major SAP customer. The role sits between the customer, SAP consultants and the delivery management team, coordinating day-to-day service delivery and ensuring tickets, SLAs and escalations are managed effectively.

The position starts onsite with a hybrid model and transitions toward remote work as the engagement progresses.

Qualifications

• Strong understanding of SAP applications and delivery processes
• Previous experience in SAP Service Delivery, AMS, Operations, PMO or Delivery Coordination
• Strong stakeholder and customer management skills
• Experience managing tickets, SLAs, suppliers and escalations
• Confident working with both technical and functional SAP teams
• Strong communication and organisational skills
• Willingness to work onsite in Riyadh initially

Responsibilities

• Coordinate SAP delivery activities, tickets and customer requests
• Prioritise workloads and track progress against agreed SLAs
• Coordinate SAP consultants and supplier resources
• Support governance meetings, reporting and escalations
• Coordinate Change Requests, technical specifications and effort estimates
• Act as a key customer-facing point of contact for delivery-related matters
• Support resource planning, transitions and consultant replacements
• Identify opportunities for service improvement and optimisation

Job description

Next Ventures in Riyadh, Saudi Arabia, is seeking an experienced SAP Service Delivery Coordinator to support a major SAP customer. The role sits between the customer, SAP consultants and the delivery management team, coordinating day-to-day service delivery and ensuring tickets, SLAs and escalations are managed effectively.

The position starts onsite with a hybrid model and transitions toward remote work as the engagement progresses.