Cloud Application Services CAS Onsite Delivery Coordinator

Pure IT Solutions (Client); Riyadh; Hybrid; SAR 167,000 - 335,000; Part time

Job summary

Pure IT Solutions is seeking an experienced Onsite Delivery Coordinator for SAP Cloud Application Services in Riyadh. The role involves coordinating delivery activities between the Application Service Manager, supplier consultants, and the customer, ensuring progress and SLA adherence.

You will validate specifications, manage cross-functional collaboration, and support governance meetings while seeking optimization opportunities and customer-focused improvements in a hybrid, customer-facing

Qualifications

• 8+ years of proven delivery coordination experience.
• Experience with SAP Cloud Application Services.
• Contract role with hybrid, customer-facing responsibilities.

Responsibilities

• Coordinate and distribute delivery tickets/topics to consultants and track progress.
• Prioritize tickets and activities based on workload and customer requirements.
• Ensure agreed customer SLAs are achieved.
• Validate Technical Specifications, Change Requests, and effort estimations with ASM and consultants.
• Facilitate collaboration across technical and functional teams.
• Coordinate consultant availability across Transition, Operations, and Closure phases.
• Support business continuity and resource replacement activities.
• Act as an escalation point for tickets, quality, governance, and customer-related issues.
• Manage supplier-side de-escalations with ASM, CAS Lead Consultant, and GSM.
• Participate in regular governance meetings with CAS Delivery and Delivery Supplier Manager.
• Identify opportunities for optimization, innovation, and process improvement.
• Recommend potential enhancements to customers.
• Apply strong SAP application and delivery-process knowledge to support successful business outcomes.

Skills

SAP CAS

Delivery coordination

Stakeholder management

Tools

Ticketing system

Governance tools

Job description

Cloud Application Services (CAS) – Onsite Delivery Coordinator

Location: Riyadh, Saudi Arabia

Experience: 8+ Years

Engagement: Contract

Work Mode: Hybrid / Customer-Facing

Joining: Immediate to 7 Days

Role Overview:

We are looking for an experienced SAP Cloud Application Services (CAS) – Onsite Delivery Coordinator to coordinate delivery activities between the Application Service Manager (ASM), supplier consultants, and the customer.

Key Responsibilities:

• Coordinate and distribute delivery tickets/topics to appropriate consultants and track progress.
• Prioritize tickets and activities based on workload and customer requirements.
• Ensure agreed customer SLAs are achieved.
• Validate Technical Specifications, Change Requests, and effort estimations with ASM and consultants.
• Facilitate collaboration across technical and functional teams.
• Coordinate consultant availability across Transition, Operations, and Closure phases.
• Support business continuity and resource replacement activities.
• Act as an escalation point for tickets, quality, governance, and customer-related issues.
• Manage supplier-side de-escalations with ASM, CAS Lead Consultant, and GSM.
• Participate in regular governance meetings with CAS Delivery and Delivery Supplier Manager.
• Identify opportunities for optimization, innovation, and process improvement.
• Recommend potential enhancements to customers.
• Apply strong SAP application and delivery-process knowledge to support successful business outcomes.