Cloud Application Services (CAS) Onsite Delivery Coordinator

Exiga Software Services LLC; Riyadh; On-site; SAR 279,000 - 446,000; Full time

Job summary

Exiga Software Services LLC in Riyadh is seeking an experienced Cloud Application Services - Onsite Delivery Coordinator on a contract basis. The role centers on coordinating delivery activities between the Application Service Manager, supplier consultants, and the customer to ensure timely CAS outcomes.

Responsibilities include distributing delivery tickets, prioritizing work, validating deliverables, maintaining SLAs, and guiding cross‑functional teams.

Qualifications

• 8+ years of experience in delivery coordination roles.
• Strong SAP applications knowledge.
• Experience working in customer-facing onsite environments.

Responsibilities

• Coordinate and distribute delivery tickets and topics to consultants and track progress.
• Prioritize tickets based on workload and customer requirements.
• Ensure agreed customer SLAs are achieved.
• Validate deliverables such as Technical Specifications, Change Requests, and effort estimations.
• Facilitate collaboration across technical and functional teams.
• Coordinate consultant availability through Transition, Operations, and Closure.
• Support business continuity and resource replacement activities.
• Act as escalation point for tickets, quality, governance, and customer issues.
• Manage de-escalations on the supplier side with ASM, CAS Lead Consultant, and GSM.
• Represent supplier in executive escalations.
• Participate in governance meetings with CAS Delivery and the Delivery Supplier Manager.
• Identify opportunities for optimization and improvements; suggest enhancements to the customer.
• Apply SAP knowledge to ensure successful business outcomes.

Skills

SAP applications

Delivery coordination

Stakeholder management

Onsite customer facing

Job description

Position: Cloud Application Services (CAS) - Onsite Delivery Coordinator

Exp: 8+ yrs

Location: Riyadh, Saudi

Work mode: Contract

Role Overview:

The consultant will act as an Onsite Delivery Coordinator for CAS customers and will be responsible for coordinating delivery activities between Application Service Manager (ASM), supplier consultants, and the customer.

Key Responsibilities:

• Coordinate and distribute delivery tickets and topics to the appropriate consultants and track their progress.
• Prioritize tickets and activities based on workload and customer requirements.
• Ensure agreed customer SLAs are achieved.
• Validate deliverables such as Technical Specifications, Change Requests, and effort estimations in coordination with the ASM and consultants.
• Facilitate collaboration across different technical and functional teams.
• Coordinate consultant availability throughout the Transition, Operations, and Closure phases.
• Support business continuity and resource replacement activities.
• Act as an escalation point for tickets, quality, governance, and customer-related issues.
• Manage de-escalations on the supplier side in collaboration with the ASM, CAS Lead Consultant, and GSM.
• Represent the supplier in executive and management-level escalations.
• Participate in regular governance meetings with CAS Delivery and the Delivery Supplier Manager.
• Proactively identify opportunities for optimization, innovation, and improvements, and suggest potential enhancements to the customer.
• Apply strong knowledge of SAP applications and delivery processes to ensure successful business outcomes.

Note:

We are looking for candidates with strong SAP application knowledge, delivery coordination experience, stakeholder management skills, and the ability to work in a customer-facing onsite environment.