SAP Service Delivery Coordinator - Hybrid to Remote

Next Ventures Limited; Riyadh; Hybrid; SAR 120,000 - 180,000; Full time

Job summary

Next Ventures Limited is seeking an experienced SAP Service Delivery Coordinator in Riyadh, Saudi Arabia. The role sits between the customer, SAP consultants and the delivery management team to ensure tickets, SLAs, resources and escalations are managed effectively.

The position requires coordinating delivery activities and supporting governance and reporting, with a transition from hybrid/onsite to remote work as the project progresses.

Qualifications

Responsibilities

• Coordinate SAP delivery activities, tickets and customer requests.
• Prioritise workloads and track progress against agreed SLAs.
• Coordinate SAP consultants and supplier resources.
• Support governance meetings, reporting and escalations.
• Coordinate Change Requests, technical specifications and effort estimates.
• Act as a key customer-facing point of contact for delivery-related matters.
• Support resource planning, transitions and consultant replacements.
• Identify opportunities for service improvement and optimisation.

Job description

Next Ventures Limited is seeking an experienced SAP Service Delivery Coordinator in Riyadh, Saudi Arabia. The role sits between the customer, SAP consultants and the delivery management team to ensure tickets, SLAs, resources and escalations are managed effectively.

The position requires coordinating delivery activities and supporting governance and reporting, with a transition from hybrid/onsite to remote work as the project progresses.