Salon Front Desk & Guest Experience Specialist

DC Brau; Saudi Arabia; On-site; SAR 56,000 - 100,000; Full time

Job summary

The Front of House team member at BRAU Riyadh will greet clients, manage bookings, and ensure a seamless salon experience, maintaining BRAU’s high service standards. You will handle payments, schedule optimization, profiles, and guest consultations, while supporting the team and upselling services and products.

Reliable, punctual and customer-focused, you’ll work flexible hours and contribute to a warm, professional salon environment in Riyadh.

Qualifications

• Previous experience in front of house, reception, hospitality, or customer service.
• Excellent verbal communication skills and a polite, professional manner.
• Strong organizational skills with the ability to prioritize tasks and work under pressure in a fast paced environment.
• Proficiency with basic office software (email, calendars, and Microsoft Office or Google Workspace) and comfortable learning bespoke booking or CRM systems.
• Basic numeracy and experience handling cash or point of sale systems is desirable.
• Reliable, punctual, and presentable with a customer first attitude and attention to detail.
• Willingness to work flexible hours, including occasional early mornings, evenings, or weekends depending on operational needs.

Responsibilities

• Welcome customers into Brau and manage their journey as per Brau customer journey.
• Check customers in and out and collect customer payments.
• To perform daily reconciliation of financials.
• Host customers and constantly find ways to surprise and delight them.
• To daily read the appointment schedule and customer profiles and add notes as required.
• To take full responsibility for managing and optimizing the schedule for the studio.
• Managing customer profiles, ensuring they are comprehensive and constantly populating their profiles with customer notes and data.
• Handling customer complaints with empathy and courtesy and rectify accordingly.
• Detail to guests what to expect during their experience and provide them with reading material (menu, styles, images).
• To follow up with guests who are running late for appointments.
• Provide & assist guests to fully complete Consultation forms.
• Describe & give information relating to our services & products using the correct verbiage as per Brau. standards.
• Recommend and educate clients on retail products to best suit their needs.
• To be fully aware of and to where possible take action or expedite all guest comments or concerns.
• Communicate to management any occurrences involving staff or guests that require attention.
• Assist in all areas of operation as requested by management.
• Handle highly confidential, sensitive, and/or critical information, files, records, and reports.
• Support artists in managing their schedule requirements.
• Follow up with customers as required.
• In charge of keeping comprehensive records of all documents and supporting any audits showing correct paperwork and taking note of any issues they raise.
• Working on achieving in-house sales targets
• Upselling treatments in house
• Upselling retail and packages in-house
• Perform client consultations

Skills

Front of house experience

Verbal communication

Organization

Cash handling / POS

Booking systems / CRM familiarity

Tools

POS systems

Booking CRM

Google Workspace

Microsoft Office

Job description

The Front of House team member at BRAU Riyadh will greet clients, manage bookings, and ensure a seamless salon experience, maintaining BRAU’s high service standards. You will handle payments, schedule optimization, profiles, and guest consultations, while supporting the team and upselling services and products.

Reliable, punctual and customer-focused, you’ll work flexible hours and contribute to a warm, professional salon environment in Riyadh.