Salon Front Desk & Guest Experience Lead

BRAU.; Riyadh; On-site; SAR 100,000 - 167,000; Full time

Job summary

BRAU Riyadh is seeking a Front of House team member to welcome clients, manage bookings, and ensure smooth salon operation. You will support clients and the team, maintain high service standards, and contribute to a seamless guest experience.

The role emphasizes a warm, professional environment, daily financial reconciliation, and upselling treatments and retail while ensuring accurate records and timely follow-ups.

Qualifications

• Excellent verbal communication and a polite, professional manner.
• Strong organizational skills with the ability to prioritize tasks in a fast-paced environment.
• Proficiency with basic office software (email, calendars) and comfortable with booking/CRM systems.
• Basic numeracy and experience handling cash or payment processing.
• Reliable, punctual, and presentable with a customer-first attitude.
• Willingness to work flexible hours including mornings, evenings, or weekends.

Responsibilities

• Welcome customers into Brau and manage their journey as per Brau customer journey.
• Check customers in and out and collect customer payments.
• To perform daily reconciliation of financials.
• Host customers and consistently find ways to surprise and delight them.
• Read appointment schedules and customer profiles and add notes as required.
• Manage and optimize the schedule for the studio.
• Maintain comprehensive customer profiles with notes and data.
• Handle customer complaints with empathy and rectify accordingly.
• Provide information about services and products using Brau standards.
• Educate clients on retail products to suit their needs.
• Follow up with guests running late for appointments.
• Keep comprehensive records of documents and support any audits.

Skills

Verbal communication

Customer service

Organizational skills

Cash handling

Flexibility

Team support

Tools

Microsoft Office

Google Workspace

CRM systems

POS systems

Job description

BRAU Riyadh is seeking a Front of House team member to welcome clients, manage bookings, and ensure smooth salon operation. You will support clients and the team, maintain high service standards, and contribute to a seamless guest experience.

The role emphasizes a warm, professional environment, daily financial reconciliation, and upselling treatments and retail while ensuring accurate records and timely follow-ups.