Guest Experience Lead — Salon Front Desk

Brau; Riyadh; On-site; SAR 67,000 - 100,000; Full time

Job summary

BRAU Riyadh is seeking a Front of House team member to be the face of the salon, greeting clients, managing bookings and ensuring smooth day-to-day operations.

You will welcome guests, check them in/out, handle payments, read appointment schedules, maintain profiles, and support the team to deliver a warm, professional experience.

The role emphasizes upselling treatments and retail, while keeping accurate records, handling confidential information, and contributing to in-house sales targets.

Qualifications

• Previous experience in front of house, reception, hospitality, or customer service is essential.
• Excellent verbal communication skills and a polite, professional manner.
• Strong organizational skills with the ability to prioritize tasks and work under pressure in a fast paced environment.
• Proficiency with basic office software (email, calendars, and Microsoft Office or Google Workspace) and comfortable learning bespoke booking or CRM systems.
• Basic numeracy and experience handling cash or point of sale systems is desirable.
• Reliable, punctual, and presentable with a customer first attitude and attention to detail.
• Due to Saudi Nationalization Scheme, we regret to inform that only Saudi nationals will be considered for this role.

Responsibilities

• Welcome customers into Brau and manage their journey as per Brau customer journey.
• Check customers in and out and collect customer payments.
• To perform daily reconciliation of financials.
• Host customers and constantly find ways to surprise and delight them.
• To daily read the appointment schedule and customer profiles and add notes as required.
• To take full responsibility for managing and optimizing the schedule for the studio.
• Managing customer profiles, ensuring they are comprehensive and constantly populating their profiles with customer notes and data.
• Handling customer complaints with empathy and courtesy and rectify accordingly.
• Detail to guests what to expect during their experience and provide them with reading material (menu, styles, images).
• To follow up with guests who are running late for appointments.
• Provide & assist guests to fully complete Consultation forms.
• Describe & give information relating to our services & products using the correct verbiage as per Brau. standards.
• Recommend and educate clients on retail products to best suit their needs.
• To be fully aware of and to where possible take action or expedite all guest comments or concerns.
• Communicate to management any occurrences involving staff or guests that require attention.
• Assist in all areas of operation as requested by management.
• Handle highly confidential, sensitive, and/or critical information, files, records, and reports.
• Support artists in managing their schedule requirements.
• Follow up with customers as required.
• In charge of keeping comprehensive records of all documents and supporting any audits showing correct paperwork and taking note of any issues they raise.
• Working on achieving in-house sales targets
• Upselling treatments in house
• Upselling retail and packages in-house
• Perform client consultations

Skills

Customer service

Cash handling

Scheduling

Communication

Office software

Tools

Microsoft Office

Google Workspace

Booking system

CRM

Job description

BRAU Riyadh is seeking a Front of House team member to be the face of the salon, greeting clients, managing bookings and ensuring smooth day-to-day operations.

You will welcome guests, check them in/out, handle payments, read appointment schedules, maintain profiles, and support the team to deliver a warm, professional experience.

The role emphasizes upselling treatments and retail, while keeping accurate records, handling confidential information, and contributing to in-house sales targets.