Rooms Division Manager: Elevate Guest Experience & Revenue

Kerten Hospitality; Jeddah; On-site; SAR 335,000 - 502,000; Full time

Benefits offered by this job

Competitive Compensation

Career Growth

Inclusive Environment

Job summary

The House Hotel Jeddah is seeking a seasoned Rooms Division Manager to lead Front Office, Housekeeping, Guest Relations, Concierge, Reservations, and Laundry with a focus on service excellence in a coastal city.

You will collaborate with Revenue, Sales, and Engineering to optimize occupancy, maintain brand standards, and guide pre-opening or seasonal ramp-ups while building a high-performing team focused on guest satisfaction.

Qualifications

• Bachelor’s degree in Hospitality Management or related field.
• Minimum 5 years in Rooms Division in hospitality.
• At least 2 years in a managerial or supervisory role.
• Strong knowledge of Front Office and Housekeeping operations.
• Proficiency with hotel systems (PMS Opera) and Microsoft Office.
• Fluent in English; Arabic is an advantage.

Responsibilities

• Oversee all Rooms Division operations including Front Office, Housekeeping, Guest Relations, Concierge, Reservations, and Laundry.
• Drive guest satisfaction by monitoring feedback and implementing action plans.
• Work closely with Revenue and Sales to maximize occupancy and RevPAR through pricing strategies.
• Prepare and manage the Rooms Division budget, forecasts, and variance analyses.
• Ensure rooms and public areas meet high standards of cleanliness and presentation with Engineering coordination.
• Recruit, train, coach, and develop Rooms Division teams.
• Ensure compliance with local regulations, health and safety standards, security procedures, and company policies across all Rooms departments.
• Support pre-opening or seasonal ramp-up activities, including setup and SOP development.
• Handle VIP arrivals, group movements, and escalated guest concerns with professionalism.
• Provide operational insights and recommendations to hotel management.

Skills

Rooms Division

Front Office

Housekeeping

Revenue management

Budgeting

PMS Opera

English proficiency

Pre-opening experience

Education

Bachelor's degree in Hospitality Management

Related field experience

Tools

PMS Opera

Microsoft Office

Job description

The House Hotel Jeddah is seeking a seasoned Rooms Division Manager to lead Front Office, Housekeeping, Guest Relations, Concierge, Reservations, and Laundry with a focus on service excellence in a coastal city.

You will collaborate with Revenue, Sales, and Engineering to optimize occupancy, maintain brand standards, and guide pre-opening or seasonal ramp-ups while building a high-performing team focused on guest satisfaction.